Fulfillment Manager

Job Description

Job Description

Fulfillment Manager

Do you see fulfillment as more than boxes and shipping labels, but as the heartbeat of customer happiness? Do you thrive on balancing speed, accuracy, and efficiency — all while leading a team with energy and care? If so, we want to talk!

You:

• Appreciate a good debate even with your boss
• Thrive in fast-paced change; take decisive action, and run with great ideas—even if they're not yours
• Solutions-focused; figure out how to fix it instead of who is to blame
• Driven by curiosity; always learning, growing, and embracing discomfort for progress.
• Bring high energy to all your interactions
• Community-minded and driven to make an impact

We:

• Act with Impact; we work to protect and restore the environment while making sustainability cool.
• Encourage testing, learning, and growing—we love data-backed, creative decisions.
• Value intelligence, resourcefulness, and innovative thinking over rigid experience requirements.
• Embrace smart risk-taking; we move fast, take action, and aren't afraid to fail forward.
• Believe that accountability drives success, so foster empowerment not entitlement

Our Core Values:

1. Commit to a culture that builds a strong COMMUNITY
2. Foster CREATIVITY to inspire fresh innovation
3. Embrace COURAGE by taking action despite uncertainty
4. Live with Awareness and CONSCIOUSNESS of our choices

The Opportunity:

We are seeking a skilled and inspiring Fulfillment Manager to lead our fulfillment operations in our US-based manufacturing facility. This is a hands-on leadership role for someone who has multiple years of experience in a fast-paced shipping environment, setting up and optimizing warehouse workflows for Pela Case and Lomi product distribution. This person will thrive on efficient processes, leading a team, and delivering fast turnaround, accurate fulfillment services at scale. This position is based full-time in Mesa, Arizona, where Open Mind Developments is launching its first U.S.-based manufacturing and fulfillment facility. To be eligible for this role, candidates must have valid U.S. work authorization at the time of application. Visa sponsorship is not available for this position

The Responsibilities:

• Coordinate the daily operations of the warehouse, including order staging, picking, packing, packaging assembly, shipping, receiving, and returns.
• Monitor daily KPIs, including on-time fulfillment, orders per hour, inventory accuracy, etc. Ensure appropriate staff levels are maintained to meet outbound targets.
• Ensure timely and cost-effective fulfillment of all customer orders across DTC (Direct-to-Consumer), B2B, Amazon, and retail channels.
• Maintain appropriate levels of supplies and shipping materials.
• Ensure all shipping systems and hardware are available and operational for use.
• Manage the communication with our carrier providers.
• Review carrier rates when needed and provide recommendations on optimized solutions for D2C, B2B and retail networks.
• Meet the compliance requirements outlined by vendors in their Internal Routing Guides
• Supervise, train, and mentor a team of warehouse staff, ensuring effective communication, thorough training, and consistent performance management.
• Provide regular feedback, coaching, and performance reviews to build skills and foster a positive, collaborative and accountable team culture rooted in Pela's values.
• Determine and schedule appropriate staffing levels to meet turnaround targets.
• Be the main point of contact for internal and external stakeholders regarding fulfillment and final mile logistics support
• Help develop future fulfillment plans and strategies for business growth
• Collaborate with sales, product development, marketing, CX and DX teams to ensure great customer experience and operational excellence
• Oversee inventory accuracy through good practices, regular cycle counts and audits.
• Collaborate with the Operations team to forecast and manage stock levels.
• Be the point of contact for US warehouse and US stock related questions.
• Ensure proper use of Warehouse Management Systems and fulfillment tools
• Continuously evaluate and improve warehouse processes to increase efficiency, reduce waste, and support scaling operations.
• Collaborate cross-functionally with Customer Experience, Supply Chain, and E-commerce teams to identify and resolve fulfillment issues
• Oversee quality control for outbound shipments to ensure order accuracy and minimize returns.
• Ensure compliance with health and safety regulations and internal policies.
• Maintain a clean, organized, and efficient workspace
• Promote and uphold health, safety, and environmental standards within the department by ensuring safe operation of all equipment, follow all protocols for warehouse safety, conducting inspections and risk assessments while ensuring corrective actions are properly implemented.
• Champion sustainable practices aligned with the company's mission, such as minimizing and composting waste, and optimizing material usage.

Qualifications & Skills:

• 5+years experience supervising warehouse, logistics or fulfillment operations
• 2+ years of team leadership experience in distribution of fulfillment
• Strong working knowledge of shipping systems, inventory software and warehouse technology. (eg. NetSuite, ShipHero)
• Experience managing fulfillment for small parcel(eCommerce) and freight(palletized) shipments
• Knowledge of sustainable packaging and eco-conscious fulfilment practices
• Competence with the Google Suite of products
• Experience hiring & managing a team in a fast-paced environment
• Excellent communication and team-building skills, written and verbal
• Committed to ensuring accurate, outstanding results
• Self-directed problem solver, proactive and resourceful who is comfortable in a fast-moving, high-accountability environment.
• Ability to work flexible hours, including weekends, to support a seven-day operation.
• A team-player who wants to participate in green manufacturing and promote a sustainable future

Commitment to Diversity:

Open Mind Developments are committed to fostering a diverse, inclusive, and equitable workplace. We value unique perspectives and welcome applicants of all backgrounds, identities, and experiences. Equal Opportunity Employer (EOE) If you require accommodations during the application process, please let us know. We are happy to provide support in accordance with the Americans with Disabilities Act (ADA).

Compensation range - USD $60,000-$72,000