Service Manager

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Job Type
Full-time


Description

DeSHAZO LLC is seeking an experienced manager with a strong knowledge of the overhead crane service industry to lead operations for our North and South Carolina branches.

KEY RESPONSIBILITIES

* Full P&L responsibility for the South Carolina Branch and surrounding markets.

* Develop a balanced sales approach to maximize the desired product mix for each customer.

* Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities in the Jackson service region.

* Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team of Deshazo technicians.

* Participate in the technician recruiting process by screening, interviewing and hiring potential service technician candidates.

* Document and review service technician performance on an annual basis and recommend promotions and corrective action as needed.

* Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.

* Aid other Service Managers in areas such as resource sharing and project guidance.

* Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.

* Coordinate, communicate and dispatch service technicians to customer locations throughout the region.

* Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.

* Maintain a visible schedule for all technicians to facilitate planning objectives.

* Work with suppliers to order and expedite materials and assist in staging materials in preparation of upcoming projects.

* Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary.

* Document project status and customer communications to facilitate project management wrap up and invoicing.

REQUIREMENTS:

* Successful candidate will have 5+ years' experience in the crane service industry with either management, sales, or engineering experience.

* Must have excellent oral and written communication skills to communicate with customers, sales personnel, engineers, and production management.

* Ability to prioritize and "think on one's feet" is important.

* Must be organized and self-motivated.

* Microsoft Office and Adobe Acrobat proficiency is a must, with the ability to adapt to computer hardware and software currently being utilized.

*Sage ERP system experience (Preferred)

WORKING CONDITIONS:

* Subject to working frequently at considerable heights.

* Exposure to hot and cold conditions.

COMPENSATION:

* Annual salary plus quarterly bonus.

* Vehicle and monthly mileage reimbursement provided.

INCENTIVE COMPENSATION CONSIDERATIONS:

This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The bonus amount, if any, will be recommended by the Regional Manager and President-Service, and then approved by the Chief Executive Officer of Deshazo. The criteria that will be considered will include, but not be limited to:

* The financial performance of the office.

* The professional development of the service technicians in the Jackson office including technical skill set, appearance, documentation and customer communications.

* The improvements in customer service obtained through job/project planning, communication and execution.

* The success in fostering and maintaining a cooperative attitude of teamwork and customer service among other service managers.

BENEFITS AVAILABLE:

* Medical / Dental / Vision Insurance

* 401k plan with match

* Company-paid short term disability insurance

* Long term disability insurance available

* Company-paid basic life insurance

* Employee assistance program

* Additional life insurance available

* 9 paid holidays

* PTO Program

* Tool purchase program

* Weekly pay periods with direct deposit

* Competitive pay

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category

DeSHAZO's Mission: DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.