Bilingual Insurance Verification Specialist

Insurance Verification Specialist (Greeter)At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.Our Culture & Core BeliefsEarn TrustBuilding RelationshipsCreating JoyDoing RightImproving Every DayMoving ForwardOur PromisePurpose Driven CareerCompetitive PayBest-In-Class Medical/Dental CoverageFree Mental Health & Life Coaching for Team Members and their DependentsHoliday Time Off with PayPaid Community Service DayPaid Parental/Family LeavePaid Bereavement LeaveGenerous Paid Time Off (PTO)401k Retirement Plan with Company MatchAnd much more...Position SummaryThe Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.ResponsibilitiesEnsures the highest level of customer service possibleDisplays respect and concern for all patientsAttends all clinic huddles and clinic monthly meetingsGreets and Welcomes patients to the clinicAssists patients to the seating areaAssists patients in wheelchair to the seating areaAssists patients with scheduling transportation to and from the clinicEnsures all insurance benefits are verified and activeCollects any co-pays necessary for patient's visitManages phone lines by answering, taking messages, and conducting outbound calls as instructedManages patient referrals by processing them and obtaining authorizationsAssists in scheduling appointments for patient's referralsUpdates patient information and making changes to EMR platformOther Duties as assignedLocation: South Austin500 W. William Cannon Dr. Ste. 400 Austin, TX 78745 Monday - Friday 8:00 a.m. - 5:00 p.m.What You'll BringKnowledge, Skills, and Abilities1+ years progressive work experience in the healthcare industry2+ years of customer serviceBi-lingual-(English/Spanish) requiredExperience managing referrals and authorizations preferredExperience in Value-based care operations preferredExperience documenting electronic medical recordsComfortable working independentlyEducation, Experience, Licensure, or Certification RequirementsHigh School Diploma or equivalent requiredBachelor's in Healthcare Administration, Business, or Hospitality preferredCPR/BLS Certified (or willing to obtain within 7 days of employment)Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Suvida Healthcare