Retail Commission Sales Associate - Fine Jewelry, Southshore - Flex

Job Overview As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, supporting special events, and ensuring the security, accuracy, and impeccable presentation of merchandise. You work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department. How We Spend Our Day Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so they are fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships and bring customers back. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storage, and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves. They always finish strong—sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name. We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. We know that excellence is a journey; we strive to improve every day, take pride in our work, achieve sales goals, and learn from one another to deliver individual and store results. Who You Are Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co‑workers, and supervisors Read and understand employment policies and safety rules/procedures in English Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance Maintain an organized and shoppable space, leverage clienteling tools to promote offers and product launches, participate in sales events, and stay up to date through ongoing training and vendor education Achieve Client and Protection plan goals in addition to sales goals Acquire new customers by opening credit accounts and sharing loyalty benefits Meet and surpass daily sales goals by delivering exceptional service Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience Have 1–2 years of related experience Perform physical tasks such as talking, lifting, constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, climb ladders, reach, including above eye level; have close vision, color vision, depth perception, and focus adjustment; frequently use computers and other technology, including handheld equipment and cash registers What We Can Offer You Competitive pay and benefits, including health and wellness coverage and a 401(k) match Paid time off and eight paid holidays Opportunities for career growth with continuous learning and leadership development Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice About Us We are a company that has been part of memorable moments and milestones for countless customers and colleagues for more than 160 years. Whether you are helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing an online shopping experience, buying style‑and‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's