Clinic Support Specialist II

Job Description

Job Description

About us

Pain & Rehabilitative Consultants Medical Group

“We have built a system that’s dedicated to help providers focus on what they do best: Provide Excellent Care.”

Pain and Rehabilitative Consultants Medical Group is an industry leader in both Acute and Chronic Pain Management and has been serving Northern California for more than 25 years. The providers at PRCMG have dedicated their professional careers to providing cost-effective medical care of the highest quality, with a commitment to exceptional service. Our providers are constantly furthering their education on the techniques and approaches to promote the most advanced, comfortable, and personalized pain management care. Our professional team includes board certified providers in the fields of Pain Management, Anesthesiology, Neurology, Physical Medicine & Rehabilitation, Medical Acupuncture, Behavioral Medicine and Psychology, Physical Therapy and more. Using our proven collaborative team and multi-modality approach to pain management, we are able to extend exceptional service and provide the best treatment plan to our patients. Our ultimate goal is to relieve suffering, help patients effectively manage their pain, and improve their quality of life by educating them, increasing their functional capacity and optimizing their use of medical resources. PRCMG recruits the highest quality providers in the industry. Our board-certified & experienced pain professionals manage everything from acute to chronic conditions. Our services include medical management, functional restoration program, brain injury program, psychological services, acupuncture, neuro-diagnostics, and interventional pain procedures.

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POSITION SUMMARY

The Clinic Support Specialist II is responsible for greeting and checking in patients, verifying demographics, updating insurance information, collecting copayments, and managing check-out procedures. This role also includes scheduling appointments, verifying insurance eligibility and authorizations, answering and routing calls professionally, and maintaining a clean and welcoming reception area. plays a key role in supporting clinical operations and ensuring a seamless patient experience. This position provides both administrative and clinical assistance, helping to maintain efficient clinic workflow, support patient care, and ensure the smooth functioning of clinic services across multiple locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients and visitors in a professional, courteous, and welcoming manner.

• Check patients in and out; verify demographics; collect copayments; and update insurance and registration information.

• Answer, screen, and route incoming telephone calls, responding to routine inquiries and escalating complex issues as appropriate.

• Schedule, audit, and maintain accurate appointments to support continuity of care and proper documentation.

• Verify commercial insurance eligibility and benefits and process authorizations for HMO and Medicare office visits.

• Maintain a clean, organized, and patient-friendly waiting area.

• Perform clerical and administrative support duties, including filing, data entry, scanning, and document management.

• Provide Front Office coverage as needed.

• Travel to Castro Valley and Walnut Creek office locations as required.

• Room patients and support efficient clinic flow.

• Accurately enter Review of Systems (ROS) information into the electronic medical record.

• Assist patients with Microsoft Teams access for virtual appointments.

• Oversee assigned medical equipment and ensure proper operation, including EMG machines and pump refill equipment.

• Support acupuncture clinic operations by preparing supplies and sanitizing rooms after each patient.

• Provide coverage for Back Office staff as needed.

• Retrieve and complete required forms, including FCA documentation.

• Assist with patient education related to treatment options, including ESI, FRP, and CBI.

• Collect urine specimens, perform preliminary urine drug screens, and process specimens for laboratory testing.

• Bill for preliminary and confirmatory urine drug screenings (UDS).

• Perform other related duties as assigned.

QUALIFICATIONS REQUIRED (EDUCATION, EXPERIENCE, AND SKILLS)

• High school diploma or General Education Degree (GED) required.

• Knowledge of medical terminology and clinical and laboratory procedures.

• Valid driver’s license and current auto insurance coverage.

• Proficiency with office equipment and software, including electronic medical record (EMR) systems.

• Strong data entry, documentation, and recordkeeping skills with high attention to detail.

• Ability to monitor workflow and perform quality control checks.

• Effective verbal and written communication skills with patients, staff, and providers.

• Strong customer service skills and professionalism when handling sensitive or difficult situations.

• Detail-oriented, organized, and able to work well under pressure in a fast-paced environment.

• Team-oriented with the ability to collaborate across departments.

• Sound judgment and critical-thinking skills to evaluate situations and make decisions.

• Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities.

• Ability to meet the physical and environmental demands of a clinical office setting.

• Ability to travel as needed to other clinic locations.

PREFERRED

• Bilingual (English/Spanish) strongly preferred, with the ability to communicate effectively with patients, staff, and providers

• Previous Workers’ Compensation experience

• Certified Medical Assistant with 2 years of previous experience or bachelor’s degree in biology or a closely related field

• Current CPR/BLS certification

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• While performing the duties of this position, the employee is regularly required to communicate clearly and effectively, both verbally and in writing, with patients, staff, and vendors.

• The employee is frequently required to use hands and fingers to handle, feel, type, and operate computers, telephones, and other standard office and medical administrative equipment.

• The employee is primarily required to sit for extended periods; occasional standing, walking, and reaching with hands and arms may be necessary.

• The employee may occasionally be required to stoop, kneel, or bend to retrieve files, supplies, or office equipment.

• The employee must occasionally lift and/or move up to 20–25 pounds (e.g., files, supply boxes, or office equipment).

• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus for computer work and reviewing documents.

• The noise level in the work environment is generally moderate, consistent with a standard office or clinic setting, and tasks are often performed in close proximity to other staff.

We offer a competitive benefits package (eligible 90 days after date of hire) including:

• PTO
• 8 paid holidays annually
• Medical, dental, and vision plan options
• Qualified retirement plan (eligible 1 year after date of hire)
• Hourly rates will be finalized based on equivalent experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.

Company Description

Pain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.