IT Customer Support Rep
$19 - $20 per hourThe Fountain Group LLC
Job Description
Job Description
We are a national staffing firm and are currently seeking a IT Customer Support Rep for a prominent client of ours. This position is in Painted Post, NY . Hybrid. Details of the position are as follows:
Job Details:
- Pay: $19 - $20. Hybrid, on site 3 days per week.
- 6 month assignment, possible extension based on budget and performance.
- This role will provide support of authorized IT Devices for business use in connection with our IT platforms, resources, services, and systems in serving the operational interests of the company.
- Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community providing effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support.
- Support channels include, phone, chat and walk-up.
- Responds courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
- Effectively use ServiceNow to manage tickets throughout their lifecycle.
- Contribute towards meeting or exceeding SD metrics, targets and goals.
- Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
- Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests. Provide KB feedback to improve articles.
- Interact with vendor technical support to ensure effective resolution of 3rd party services.
- Actively maintain tickets according to processes and within established SLAs. This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors and other IT teams. Proactively initiate ongoing communication with end users, via phone, chat, and email, to continuously manage expectations.
- Customer scheduling/follow-ups
- Monitor the queue and action or route tickets.
- Inform leadership of broader issues impacting users or the team
- Interact with teammates throughout the day to share information and knowledge.
- Fulfill all administrative requirements on time
- Answer, respond to and route Corporate Calls as needed
Top requirements:
- 2 years of IT Helpdesk or Service Desk experience.
- Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
- Customer service experience, preferably in a call center environment
- Strong work ethic with an attention to detail and a positive attitude
- Self-starter, able to work in team environment and motivate others
- Strong technical abilities, including knowledge and skill with computers and mobile devices
- Strong organization, and planning skills, with ability to handle changing priorities
- Interpersonal skills, empathy, patience, and ability to communicate clearly
- Must be fluent in English, with the ability to read, write, and comprehend
DESIRED SKILLS
- Microsoft-based applications, with emphasis on Windows 11, Microsoft O365, Teams, etc.
- Experience with call management software such as Finesse or similar
- Quality / documentation experience
- Familiarity with Microsoft Azure.
- Active Directory Administration
- Experience resolving Outlook issues such as mail file size and data files (.ost)
- Experience with Windows troubleshooting including monitor display issues, printing, connectivity, etc.
- Configuration & distribution of corporate mobile devices
- Troubleshooting Cisco VPN and Pulse clients
- Facilitating Citrix connectivity
- Remediating Symantec Endpoint Protection
- LogMeIn remote connection/utilization or similar tool
- MEMC Deployment of software
- Asset management skills
- Edge and Google Chrome support
- Installation/configuration of various Adobe products /Software
- Printer/driver troubleshooting & installation
- ServiceNow or similar ticket management tool
- Knowledge base utilization
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Company Description
The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\n
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IT Customer Support Rep in Painted Post, NY vacancy
$69k
...Advancement and recognition opportunities with promotion from within Supportive and collaborative virtual team environment Qualities We... ...communication and relationship-building skills Sales or customer service experience is helpful but not required...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
Coopers Plains, NY1 day ago- A large home improvement retailer in Painted Post is looking for dedicated team members for the Pro Customer Service/Sales Team. This role is focused on delivering exceptional service to professional customers, meeting sales goals, and collaborating effectively with team...SuggestedFull time
$16.75 - $18.05 per hour
...helps ensure the Museum is welcoming to all. Summary The Retail Sales Associate supports retail management of the Corning Museum of Glass (“Museum”) in The Shops, delivering world-class customer service, assisting visitors in the selection of appropriate merchandise and...SuggestedHourly payPart timeSeasonal workWork at officeLocal areaWeekend workAfternoon shiftCorning Museum of Glass
Corning, NY1 day ago$16.25 per hour
...employees do their best work and deeply committed to advancing our employees.Purpose of PositionThe Sales Associate provides excellent customer service, follows company policies and procedures and sells products to individuals at Byrne Dairy & Deli retail stores.Job...SuggestedFull timeContract workLocal areaByrne Dairy
Corning, NY2 days ago$16.5 per hour
...perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology.... ...attract passionate individuals eager to advance their careers in a supportive and growth-oriented environment. Join us at OSL, where we offer...SuggestedFull timeStart working todayFlexible hoursOSL Retail Services
Painted Post, NY2 days ago$16 - $16.25 per hour
...for any person who has previously worked for Spencer's / Spirit Halloween in a Sales Associate position. The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible...Hourly paySeasonal workSpencer Gifts
Corning, NY4 days ago- ...Warehouse Customer Service Representative Painted Post, NY Monday-Friday 7am-3:30pm $16.50/hr - $21.50/hr Competitive Benefits package - medical, dental, vision, life & disability insurance, vacation, paid sick time, 401(k) with great match, bonuses and more......Monday to FridayFlexible hours
- First Heritage Federal Credit Union in Corning, NY, is seeking a Contact Center Specialist I to provide friendly, professional assistance to members via telephone, email, and digital channels. You will identify member needs and route to the right services while maintaining...
- ...Job Description The Customer Service Representative is required to handle all aspects of service, including: telephone answering and face to face contact. The Customer Service Representative position is considered an In-store position and CSRs are required to...Full time
Domino's Franchise
South Corning, NY12 days ago $18 - $22 per hour
...Hobby Lobby is seeking Retail Associates / Cashiers to assist customers, operate registers, and support daily store operations. Retail Associates are responsible for operating cash registers, processing cash and card payments, assisting customers with purchases, stocking...Hourly payFull timePart timeSeasonal workHobby Lobby
Corning, NY2 days ago$14 - $18 per hour
...CVS Health is seeking Retail Store Associates to assist customers, operate cash registers, and support daily retail store operations. Retail Store Associates are responsible for greeting customers, processing transactions, handling cash and card payments, assisting customers...Hourly payFull timePart timeShift workNight shiftWeekend workCVS Corporation
Corning, NY4 days ago$17 - $22 per hour
Costco is seeking Customer Service Associates to assist members with purchases, returns, and front-end store operations. Customer Service Associates are responsible for greeting members, operating cash registers, processing payments, assisting with returns and exchanges...Hourly payFull timePart time- ...AutoZone’s commercial sales and service operations, driving WOW! customer service, increasing commercial sales, and ensuring smooth order... ...and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow...Full timePart time
- ...Sales Specialist | Home Depot Sales Specialists help customers bring their project ideas to life by offering a range of product options... ...servicewhile actively monitoring inventory and driving in-stock to support a seamless shopping experience. Home Depot (Retail)Local area
- ...complete job duties and requirements, see the Job Description. What You'll Do Why is Walmart America's leading grocery store? Our customers tell us one of the biggest reasons is our hard-working and happy-to-help fresh food and grocery associates. Join our food and...Hourly payMinimum wageFull timeTemporary workPart timeShift work
Walmart
Painted Post, NY2 days ago $19 - $22 per hour
...and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Member Service...Hourly payFull timeWork experience placementWorldwide$100k
...monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING POTENTIAL AGGRESSIVE COMMISSIONS...Local area- A leading automotive services provider in City of Corning is seeking a Commercial Specialist. This role involves customer service, sales support, and logistics coordination, with responsibilities like assisting with orders, maintaining billing records, and generating new...
- ...to handle card, mobile wallet, and contactless payments, alongside business management features such as inventory, reporting, and customer loyalty. - Manage a territory with dozens of branches from multiple established corporate partner banks, building relationships...Immediate start
System One
Corning, NY16 days ago $14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...Hourly payFull timeShift workWeekend work$119.54k - $164.37k
...Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform... .... This is an onsite role , Monday–Friday, with relocation support available and minimal travel ( less than 10% , domestic and international...Full timeRelocation packageMonday to Friday$75k
...provide our guests with outstanding service in a fun, energetic and supportive environment. TEAM is pleased to offer a comprehensive benefits... ...an authorized agent of Verizon Wireless. Creating an amazing customer environment by maintaining the store appearance and ensuring...Hourly payFull timeWork at officeLocal areaImmediate startFlexible hoursNight shiftWeekend workTEAM Wireless
Big Flats, NY4 days ago$45k - $120k
...Opportunities Williams Auto Group is looking for motivated and customer-focused individuals to join our TEAM as an Auto Sales... ...coaching, and opportunities for career growth in a fast-paced and supportive environment. Benefits Include ~401(k) & 401(k) Matching...Flexible hoursWilliams Auto Group
Big Flats, NY3 days ago- Dollar General in New York is seeking a Sales Associate to assist customers, operate the cash register, stock shelves, and maintain store cleanliness. You will greet customers, process transactions, and help build displays to maximize sales and ensure a positive shopping...
$58 per hour
...directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning,... ...drive renewal business. Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of...Hourly payFull timeLocal areaFlexible hours$16 per hour
...Premium Pay Program. All Bonus and Pay Programs subject to qualifications. Brand - Spirit Halloween The Sales Associate will support the Store Management Team in the setup merchandising pack-up and teardown of a seasonal store. The Sales Associate is responsible...Hourly payTemporary workSeasonal work- ...salary ~ Employee discounts ~ Opportunity for advancement ~ Paid time off ~ Training & development Professional Sales | Customer Service | Business Development Are you looking for a career-defining sales position where the fantastic earning potential...Base plus commissionLocal areaFlexible hoursWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Customer Support Rep. Be the first to apply!
Related searches
- full time remote customer service representative Painted Post, NY
- customer engineer Painted Post, NY
- customer Painted Post, NY
- customer service Painted Post, NY
- customer service opportunity Painted Post, NY
- client service Painted Post, NY
- part time customer service work from home Painted Post, NY
- client service professional Painted Post, NY
- customer care technician Painted Post, NY
- customer relations Painted Post, NY