Associate Technical Account Manager

We're on the hunt for individuals who bring togethertechnical aptitude and a customer-centric approach to join our YES EnergyClient Services team in the role of Associate Technical Account Managers(ATAMs). As an ATAM, you'll be at the forefront of leveraging ourstate-of-the-art Utility Billing software, a powerful tool engineered tometiculously track energy consumption, pinpoint leaks, alert relevantstakeholders, flag invoice discrepancies, and recover excessive charges. Inthis role, your billing oversight and customer service excellence will be thedriving force behind ensuring our clients receive top-notch service andreliable billing solutions. *** This position requires flexibility for travel during thesecond week of employment for training purposes. Training may be conductedlocally or at an alternate location based on business needs. Candidates shouldbe prepared and available to travel as required during this time. *** What You’ll Do: Provide technical support and software implementationguidance to a portfolio of assigned Yardi clients. Assist clients with product configuration, deployment, andbest practice adoption to ensure successful implementation. Troubleshoot and resolve common software application issueswhile communicating product features effectively. Build strong client relationships and continually developdeep expertise in Yardi products and solutions. Who You Are: Bachelor's Degree in Business, Finance, Math, orComputer/Engineering Sciences; or an equivalent combination of education andexperience Ability to learn new concepts and Yardi programs Strong written and oral communication skills Good interpersonal skills Client-centered commitment and focus Critical thinking and problem-solving skills Ability to meet critical deadlines and prioritize multipletasks in a fast-paced environment Collegial, team-oriented disposition with the desire andability to establish cooperative working relationships with all levels ofemployees and clients Proficiency with Microsoft 365 desktop applications Ideal to have: Experience professionally serving customers in a technicalsupport, sales, or retail service role Understanding of the property management or relevant Yardisupported industry and industry best practices Working knowledge of accounting practices Basic competence in one or more of the following areas:Microsoft operating and network system operation, relational databases, andSQL/Oracle language Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We've createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products. Discover the Yardi Difference: Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities. Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", foster support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements. 100% paid employee medical premiums company profit-sharingplan flexible work arrangements $31.25/hr - $32.81/hr #J-18808-Ljbffr Yardi Systems