Hostess
Mama Iguanas
Job Description
Job Description
We are seeking an energetic and friendly Hostess/To-Go Specialist to create a warm, welcoming environment and ensure smooth, efficient service for both dine-in and take-out guests. As the first point of contact, you will provide exceptional customer service and manage order processing, helping to foster memorable guest experiences. This role supports a small team and requires proficiency with reservation and POS systems to maintain high hospitality standards.
Responsibilities
- Greet guests warmly and assist with seating or order pickup
- Manage reservations using paper-based and POS systems
- Take accurate to-go orders with professional phone etiquette
- Process payments including cash handling efficiently
- Maintain cleanliness and organization of host and waiting areas
- Assist with guest flow to minimize wait times during busy periods
- Collaborate with kitchen and service staff to ensure timely order fulfillment
- Communicate menu details and specials to guests
Required Qualifications
- Minimum 1 year of customer service experience
- Valid license as required
Preferred Qualifications
- Previous host/hostess or hospitality experience in food service
- Familiarity with POS systems such as Aloha or Micros
- Strong communication and multitasking skills under pressure
- Experience with phone handling and guest relations
Vacancy posted 3 days ago
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