Spa Experience Coordinator

Spa Experience Coordinator

Fairmont Century Plaza | Los Angeles, CA | Full-Time | Permanent

At Fairmont, our passion is to connect our guests to the very best of our destinations. For many guests at Fairmont Century Plaza, the most memorable part of their stay starts with a single call to our spa.

As a Spa Experience Coordinator, you'll be that first point of welcome. You'll guide guests to the right treatments, arrange their visit down to the smallest detail, and make sure they leave more relaxed than when they arrived. If you love hospitality, wellness and making people feel cared for, we'd love to meet you.

What you will be doing:

Welcome every guest

• Greet guests warmly and manage smooth, timely check-ins and check-outs.
• Answer phone, email and in-person inquiries from hotel guests, local clients and future visitors with professionalism and care.
• Share thorough, confident knowledge of every treatment, service and spa offering, helping each guest find their perfect experience.

Curate the journey

Book, modify and cancel spa, fitness and wellness appointments in Book4Time with speed and accuracy.

• Recommend additional treatments and create personalized itineraries for spa and hotel guests.
• Coordinate group spa reservations, special events and departmental projects.
• Reconfirm every booking and sale in detail so each visit runs without a hitch.

Care beyond the expected

Respond quickly to guest requests and concerns, take the right action, and follow up to make sure the guest is happy.

• Give special attention to guests with unique needs or those whose experience needs recovery.
• Share guest needs and concerns with the Spa Manager or Manager on Duty.
• Handle payments and cash accurately.
• Take part in all department meetings and trainings to keep growing your knowledge and skills.

Qualifications

What is in it for you:

• Pay Range: $34.79 per hour
• Discounted hotel rooms and food & beverage rates at our sister properties around the globe
• Learning programs through our Academies to help you grow and perform at your full potential
• Opportunity to develop your career within Century Plaza and across the world
• The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH
• [Health benefits, 401(k), spa discounts, complimentary meals, other perks]

Your experience and skills include:

• Previous experience in a luxury spa, hotel front desk or guest-facing role is preferred
• Experience with Book4Time or a similar booking system is an asset
• Warm, polished presence that reflects a positive, healthy lifestyle
• Strong interpersonal skills and a genuine guest-service mindset
• Calm and solution-focused in busy or challenging moments
• Skilled at multitasking and managing your time well
• Comfortable with computers, cash handling and basic accounting
• Flexible availability, including evenings, weekends and holidays

Your team and working environment:

Fairmont Century Plaza is an icon of Los Angeles hospitality. Once known as the "Western White House," it now offers 400 guest rooms and suites, a 14,000-square-foot world-class spa, a rooftop pool, distinctive dining and nearly 24,000 square feet of event space. You'll join a close-knit spa team of therapists, fitness professionals and guest experience specialists who share a commitment to wellness and heartfelt service.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.