OFFICE MANAGER

Job Description Job Description Description: Office Manager: Oversee reservation management for all assigned units, handling email and phone communications with efficiency and professionalism. Manage and maintain reservations using platforms such as Resy and OpenTable, ensuring accurate booking details, guest notes, VIP accommodations, and event/pre-fixe management. Develop and maintain the weekly office schedule within an approved budget. Maintain the cleanliness and organization of the office environment. Manage inventory of office supplies and ensure timely ordering to prevent shortages. Ensure sufficient VIP holds for each shift per General Managers' requirements. Supervise office/reservation staff to ensure phones are answered promptly; calls should not go to voicemail unless unavoidable. Guarantee same-day responses to all info@ email inquiries. Release all pre-fixe and events holds following an approved schedule Oversee accurate entry of reservation notes and pre-fixe details per GMs' instructions. Conduct in-house menu edits, ensure menus are printed with up-to-date information, and verify menus are presented in excellent condition to guests. Perform performance reviews for office staff and issue disciplinary notices as necessary. Train office/reservation staff on company policies and procedures to ensure compliance and consistency. Monitor and evaluate office staff performance, addressing deficiencies with appropriate corrective actions. Support the office with administrative tasks. Perform other administrative and operational duties as assigned by the General Managers, DO, or ADO to support business needs. Human Resources: Maintain and update company databases, records, and filing systems. Handle confidential information with discretion in collaboration with the HR Manager. Collaborate with HR Managers and hiring managers to successfully onboard new hires and offboard (terminations). Ensure accurate and timely entry of data into Paylocity. Forward employee benefit inquiries to the Benefits Manager. Provide on-ground support to the HR manager and management with employee relations issues and assist with conflict resolution in conjunction with the HR Manager Assist HR Manager in the development and implementation of HR policies and procedures. Ensure compliance with federal, state, and local employment laws and regulations. Assist HR manager in the coordination and administration of training programs and development initiatives. Refer employee inquiries regarding HR policies, procedures, and programs to the HR Managers. Requirements: Self-motivation, strong time-management, and passion to grow in the hospitality industry. Must enjoy working with people, exemplifies overwhelming hospitality and a desire to learn and build a career in Hospitality. Proficiency in Microsoft Office, Google Suite, and HRIS systems is preferred. Strong organizational skills Excellent written and verbal communication. Strong attention to detail and accuracy. Bilingual (English/Spanish) preferred.