Training Coordinator

Department/Unit: AMHS - Rev Cycle Development Training and Quality Work Shift: Day (United States of America) Salary Range: $54,690.00 - $82,035.00 Revenue Cycle Staff Development Training Coordinator-Access Services The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding, as well as ongoing staff performance improvement initiatives. The Coordinator designs and delivers dynamic instruction with an emphasis on patient‑centered customer service for Access Services staff, focusing on specific healthcare pre‑service functions such as Scheduling, Pre‑registration, Insurance Eligibility and Verification, Authorization and Referral Management for Hospital and Practice. The Academy Training Program coordinates with training schedules for Hospital and Practice programs across multiple system applications. Responsibilities Develop, implement, and oversee training programs that enhance employees’ understanding of health insurance products, regulatory requirements, and customer service. Raise proficiency, build confidence, and develop interpersonal skills of trainees. Coordinate training schedules and deliver instruction across multiple applications. Ensure quality and effectiveness of training initiatives across Access Services, Clinic Practice and Patient Engagement Center onboarding. Qualifications Detail‑oriented and dynamic training coordinator with experience training in a healthcare setting. Strong knowledge of health insurance practices and passion for facilitating effective learning experiences. Experience with educational design, adult learning principles, and performance improvement. Security and Confidentiality This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Equal Opportunity Albany Med Health System is an equal opportunity employer. Benefits Excellent health care coverage with no copay at Albany Medical Center providers. A wide array of services and programs to support emotional, physical, and mental wellbeing. #J-18808-Ljbffr