Customer Support Engineer

Virtual Vocations Inc

Seeking an experienced Customer Support Engineer for a remote, full-time position who will own complex customer issues from intake through resolution, diagnose technical problems, and contribute to incident management and documentation efforts. Key responsibilities Own complex customer issues, conducting technical investigations and ensuring effective communication throughout the resolution process Diagnose issues using logs, cloud observability platforms, and internal diagnostic tools while executing approved production configuration changes Coordinate high-severity incidents, collaborating with cross-functional teams to identify mitigations and provide timely updates to stakeholders Required qualifications Two or more years of experience in technical support, site reliability, or software engineering Demonstrated ability to troubleshoot complex technical problems across multiple systems Experience with SQL, cloud observability tools, and interpreting logs and API responses Familiarity with CCaaS, SIP/VoIP, and telephony systems is strongly preferred Proven ability to manage competing priorities and maintain clear case documentation

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Vacancy posted 5 days ago

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