Front Desk Receptionist

Job Description The Front Desk Receptionist provides superb customer service to patients and staff and supports the office independently and with minimal supervision. Primary Duties & Responsibilities To create a positive and professional first impression of the practice and to show the patients a “we care” attitude. Schedule appointments and assist with scheduling any additional testing directed by the physician. Ensure all required patient paperwork is compiled for that day’s appointments. Collect co‑pays and past balances at check‑in and enter them into the batch for the day in Practice Management. Review for completeness and accuracy and then enter required patient demographics and clinical information into Practice Management and EHR. Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise. Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management. Reconcile payment batches at the end of every day and turn them in to the Site Manager. Schedule follow‑up procedures and coordinate any local ASC cases. Assist patients with the completion of the Phreesia registration system. As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region. Qualifications Minimum High School Diploma or GED required. Minimum of two (2) years of front office experience, preferably in a medical setting. 1–2 years of customer service experience. Knowledge, Competencies & Skills Excellent customer service. Attention to detail and willingness to learn. Proficient knowledge of medical terminology, ICD‑9, and CPT‑4 codes. Strong communication skills, both verbal and written. Proficient computer software and database skills. Comfortable working in a fast‑paced environment. Very comfortable asking probing questions to patients. Must demonstrate a caring, compassionate, and patient attitude. Maintain HIPAA compliance. Multitasking and proactive problem‑solving. Ability to type 40 words per minute. Job Details Direct Reports: N/A. Travel: Ability to travel to other sites as necessary. Physical Requirements: Able to sit, stand, walk, stoop, bend, speak and listen; frequently lift up to 10 pounds and occasionally up to 25 pounds. Job Type: Full‑time. Pay Range: $18.50 – $21.00 per hour; compensation may vary by experience, education, skill level, and region. Equal Opportunity Employer Our Practice is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre‑employment background check. #J-18808-Ljbffr