Payment Processing Customer Service Specialist

Join our team as a Payment Processing Customer Service Specialist where your accuracy and attention to detail in managing payments will make a difference.

As a Payment Processing Customer Service Specialist, you will support government and municipal clients by ensuring timely and accurate processing of payments. You will handle a high volume of transactions, resolve customer inquiries, and maintain detailed records in compliance with company policies and regulatory standards. This role requires strong focus on payment accuracy and confidentiality in a fast-paced, customer-focused environment onsite in Fort Worth, TX.

Job Details

• EMPLOYMENT TYPE: Contract
• PAY RATE: $16/hour
• LOCATION: Fort Worth, TX 76137
• SCHEDULE: 3 agents: 8:00 AM - 4:30 PM; 3 agents: 8:30 AM - 5:00 PM
• POSITIONS AVAILABLE: 6
• BENEFITS: Weekly Pay, Medical, Dental, Vision, Life and much more!

Responsibilities

• Handle inbound customer calls from start to resolution, including payment processing, inquiries, complaints, and information requests.
• Provide courteous and professional service to internal and external customers, aiming for high satisfaction.
• Follow security protocols and confidentiality standards when handling sensitive financial data.
• Accurately document all transactions in accordance with company and regulatory requirements.

Required Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Ability to type and speak simultaneously while navigating systems during live calls.
• Comfortable using computers, including email and web browsers.
• Familiarity with Microsoft Office and Outlook.

Preferred Qualifications

• Bilingual (English/Spanish) preferred.
• Previous experience in customer service or data entry.
• Dependable, punctual, and committed to maintaining high integrity and confidentiality.

Work Environment

• Onsite work in Fort Worth, TX.
• Fast-paced, customer-focused environment.

Staff Perm is an Award-Winning employment agency with over 20 years experience simplifying the employment process. Located near Dallas, Texas and supporting locations across the USA. 7214 S State Hwy 78 Suite #1, Sachse, TX 75048 Staff Perm is an equal opportunity employer. We consider all qualified applicants for employment without discrimination and in accordance with applicable federal, state, and local laws.

All offers of employment are contingent upon the successful completion of background check and drug screen based on local, state and federal laws in your region.

Minor offenses will not necessarily disqualify a candidate from consideration, and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

If you are detail-oriented and ready to contribute to a dedicated team providing excellent payment processing and customer service, we encourage you to apply today.