Sr. Operational Compliance Analyst

Title: Sr. Operational Compliance Analyst Location: Austin, TX/ Dallas, TX / Morristown, NJ / San Jose, CA (Hybrid/Flexible)Reporting To: Director, Insurance & Compliance OperationsAbout Hippo:Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. If you're energized by building what's next, we'd love to meet you. About The Role:You're an insurance operations or compliance professional with 5+ years of experience who thrives on bringing order to complexity — you can take a dense regulatory requirement and translate it into clear, actionable direction the business can actually execute on. You're highly organized and comfortable owning multiple concurrent workstreams and deadlines without someone checking in on you, and you naturally spot process gaps and fix them before they become bigger problems.You've worked cross-functionally with Legal, Compliance, Operations, or Product teams, and you communicate complex regulatory language in a way that builds trust rather than confusion.You take pride in accuracy and follow-through, whether that's a data call response, a carrier audit, or a state recovery filing, and you're ready to step into a senior, high-visibility role where you'll mentor peers and serve as the go-to person when compliance matters get complicated.About You: You are detail-oriented and comfortable operating in a regulated environment. You have experience handling escalated or compliance-sensitive matters and can draft clear, professional written correspondence. You are confident communicating directly with customers in complex or sensitive situations and can remain composed and objective under pressure. You can navigate complex or escalated customer situations while maintaining regulatory integrity and objectivity. You thrive in structured processes, manage competing deadlines effectively, and are comfortable collaborating cross-functionally to investigate and resolve complex issues. You are adaptable and willing to support broader Regulatory Response functions as needed.You are someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong understanding of billing operations and financial transactions. In addition to handling complex billing tasks, you will help support operational improvements and assist with onboarding and training new team members.What You'll Do:Operational Compliance Bridge (MCE)Serve as the primary liaison between Legal/Compliance and business teams, translating regulatory and legal requirements into clear, actionable directionWork with business areas to help them understand what is being asked of them, supporting workload prioritization and timeline managementReview and validate business deliverables before they are returned to Legal or Compliance to ensure completeness and accuracyTrack open compliance items across business areas and proactively manage to resolutionLead complex or high-priority MCE initiatives end-to-end, coordinating across multiple business stakeholdersIdentify process gaps in how compliance changes are adopted by the business and drive improvementsRegulatory Change ManagementSupport the end-to-end lifecycle of regulatory insurance changes, including how they are identified, communicated, and implemented across processes, systems, and formsPartner with business areas to assess the operational impact of regulatory changes and develop implementation plansMonitor regulatory updates and ensure affected business areas are informed and prepared to actLead regulatory impact assessments and facilitate cross-functional planning sessions for significant changesMaintain a centralized regulatory change log and reporting framework for leadership visibilityCVE & Lender DocumentationManage all CVE and Lenderdoc documentation requirements, ensuring timely and accurate fulfillmentCoordinate with business areas and external partners to ensure lenderdoc required documentation meets compliance standardsMaintain up-to-date records and documentation logs for all CVE and Lenderdoc related activitiesIdentify and implement process improvements to streamline CVE and Lendersoc documentation workflowsState RecoverySupport state recovery activities, ensuring all required filings, documentation, and follow-up actions are completed accurately and on timeCoordinate with the appropriate business areas to gather information and respond to state recovery requestsOwn state recovery strategy for assigned states, managing all aspects from identification through resolutionData CallsManage the end-to-end response to data calls, coordinating data collection across business areas and ensuring submissions are accurate, complete, and on timeMaintain documentation of all data call submissions and responsesDevelop and maintain data call response templates and playbooks to increase efficiency and consistencyCarrier Audits & SurveysCoordinate carrier audit and survey responses, working cross-functionally to gather required documentation and dataTrack audit and survey timelines, ensuring all deadlines are met and responses are completeMaintain organized audit and survey files for reference and future useServe as the primary point of contact for carrier auditors, managing relationships and communications throughout the audit lifecycleLead post-audit reviews and drive corrective action plans where applicableRCMNs (Regulatory Compliance Matter Notifications)Manage the receipt, routing, and resolution of RCMNs, ensuring the appropriate business owners are engaged and responses are timelyTrack RCMN status and escalate issues proactively to avoid missed deadlines or incomplete responsesDevelop and maintain an RCMN response framework and reporting dashboard for compliance leadershipRequirements5+ years of experience in insurance operations, compliance, regulatory affairs, or a related fieldWorking knowledge of insurance regulatory requirements and how they apply to business operations, processes, and documentationStrong organizational skills with demonstrated ability to manage multiple concurrent workstreams and deadlinesExcellent written and verbal communication skills, with the ability to translate complex regulatory language into clear business directionExperience working cross-functionally with Legal, Compliance, Operations, and/or Product teamsHigh attention to detail and commitment to accuracy in all deliverablesDemonstrated ability to lead projects and initiatives independently with minimal supervisionExperience managing or mentoring junior team members or peersNice to Haves: Prior experience with MCE, data calls, carrier audits, CVE/Lender documentation, or state recovery processesFamiliarity with homeowners or personal lines insurance products and state-specific filing requirementsExperience with compliance tracking tools, project management platforms, or regulatory databasesExperience presenting compliance updates or risk summaries to leadership audiencesCPCU, AIC, or other insurance designation a plusBenefits and PerksHippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)Equity -This position is eligible for equity compensation Training and Career Growth - Training and internal career growth opportunitiesFlexible Time Off - You know when and how you should rechargeLittle Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregiversHippo Habitat - Snacks and drinks available for onsite employees The San Jose, CA and Morristown, NJ base pay range for this role is $175,000-$265,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. Hippo CCPA