Residential Security Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

Reporting to the Security Manager, the main duties of the Residential Security Officer are to control the access and egress to and from areas of the property, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction.

What you will do

• Handles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all enquiries in connection with services, hours of operations, key personnel, directions, etc.

• Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees. R,esponds swiftly and effectively in any emergency or safety situation

• Maintain and control a log for all activities related to Security, access and incidents

• Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)

• Participates in the day-to-day security operations of the property to ensure the safety and security of all personnel and property

• Patrols the interior and exterior of the building and confront any situations or persons that require investigation

• Takes an active role in the implementation of the fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays

• Assists in training related to the emergency procedures.

• Responds properly in any emergency or safety situation

• Conducts safety inspections throughout the building

• Assists residents and visitors descending from vehicles or greet in common areas

• Assist in the registration, access and monitoring of vendors in unit and in residential spaces

• When required, issues appropriate valet parking ticket to visitors who want vehicle parked. Provide verbal greeting to residents arriving on foot. Open doors for all residents and visitors

• Unloads luggage from vehicle, tags it and issues claim tickets to the residents. Transfers luggage to the Residence Front Services Attendant

• Greets all residents and visitors passing through and offers them assistance

• Always ensures a high level of cleanliness in all areas

What you bring

• Fluent in English, written and verbal; additional language skills an asset

• Basic First Aid/CPR & Emergency response training

• Minimum of two years’ experience in security field, preferably in hospitality

• Knowledge of safety practices in the workplace is preferred

• Must have a valid driver's license

• High School diploma or equivalent

• Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors

• Computer skills including typing/word processing experience and the ability to write clear and factual reports

• Able to work with minimal supervision and be pro-active in their approach to problem resolution

• Able to lift 20-lbs regularly

• Able to work while standing or walking for most of the shift

What we offer

• $27/hr- $32/hr and a comprehensive benefits package

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary uniforms and dry cleaning for business clothing

• Employee Meal allowance per shift

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

Schedule & Hours:

• Full time availability

• Flexible for early morning, mid-day, evening and overnight shifts in order to support 24/7 operational business needs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -