Reservations/Rapid Response Sales Agent

Reservations/Rapid Response Sales Agent

Job Category: Ops - Hourly Non Mgmt

Full-Time

Rate: $15 USD per hour

Horseshoe Bay Resort 200 Hi Circle North Horseshoe Bay, TX 78657, USA

Description

Job Description: Reservation Sales & Rapid Response Agent

Schedule: 5 days per week (Rotating schedule; including nights, weekends, and holidays)

Job Overview

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Essential Job Functions

• Sales & Service: Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
• Revenue Management: Accurately convey rate and package information to protect resort revenue yields.
• Itinerary Planning: Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
• Administration: Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
• Collaboration: Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
• Systems Mastery: Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
• Professionalism: Maintain a clean workspace and handle sensitive guest information with strict confidentiality.

Required Skills & Qualifications

• Experience: High School Diploma or GED required; 612 months of related experience in a call center or hospitality environment preferred.
• Communication: Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
• Technical Proficiency: Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
• Problem Solving: Ability to remain calm and effective in high-pressure, fast-paced situations.
• Mathematical Skills: Basic competency in calculating percentages, discounts, and stay totals.

Physical Demands & Work Environment

• Physical: Regularly required to sit, talk, and hear. Occasionally required to stand, walk, reach, and lift up to 25 lbs.
• Environment: Primarily an office setting with moderate noise levels. Occasional exposure to outdoor weather conditions may occur.
• Standards: Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Welcome to the Lake Life (Benefits)

• Comprehensive Insurance: Medical, Dental, and Vision; Long/Short-term Disability, Major Illness, and Accident plans.
• Financial Stability: 401(k) with employer match, paid vacation, and paid holidays.
• Growth: Scheduled performance reviews and opportunities for merit-based raises.

Behaviors

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Job Security: Inspired to perform well by the knowledge that your job is safe

Goal Completion: Inspired to perform well by the completion of tasks

Education

Required: High School or better.

Preferred: Bachelors or better.