Site Manager

Site Manager

JOB TITLE: Site Manager

FLSA STATUS: Exempt for Salaried | Non-Exempt for Hourly (Colorado Only)

JOB STATUS: Full Time

LOCATION: Site

REPORTS TO: District Manager

DIRECT/INDIRECT REPORTS: Assistant Site Manager, Manager-in-Training, Shift Lead, Customer Service Advisor, Crew Member

EFFECTIVE DATE: 6/1/2025

Position Overview

The Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.

This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.

This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

Essential Functions (Other Duties as Assigned)

Operational Leadership

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
• Maintain a professional, clean, and customer-ready site at all times
• Collaborate with facilities and/or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Perform other duties as assigned to support the team and the needs of the business

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
• Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands' values
• Drive a "One Team" Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

Customer Experience & Community Engagement

• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness

Sales & Financial Management

• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
• Ensure full compliance with company cash handling and loss prevention policies

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with Asset Protection/Loss Prevention, HR, and Facilities
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards

Communication & Collaboration

• Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc...)

Site Type Variations

The core responsibilities of the Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:

• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership. These sites typically operate with smaller, leaner teams where direct leadership is essential.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Education and Experience

• High School Diploma or equivalent required; associate or bachelor's degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

• Operational practices in high-volume customer-facing environments
• Basic financial and inventory management
• Team member supervision, development, and scheduling
• Safety and compliance standards for service-based environments

Skills

• Strong leadership and team-building skills
• Effective problem solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Ability to work in a fast-paced, outdoor environment
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to learn quickly and apply new procedures and/or operational tools

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder