Consultant Digitalization of Customer Engagement (Life Sciences)
ARCONDIS AG / GmbH
Consultant Digitalization of Customer Engagement (Life Sciences) 3+ years of experience in consulting, digital transformation, customer engagement, omnichannel marketing, medical affairs, or a related field within Healthcare, Pharma, or MedTech Solid understanding of customer engagement models and digital touchpoints across HCP, patient, and stakeholder journeys Exposure to MarTech platforms such as CRM systems, marketing automation tools, or content management solutions in a life-science context Strong analytical skills with the ability to structure problems and translate business needs into actionable insights Understanding of customer journey mapping/ HCP persona identification is a plus Experience working in project-based environments with multiple stakeholders Ability to work independently while collaborating effectively within cross-functional teams Strong communication and presentation skills Familiarity with compliance and regulatory considerations in life sciences is a plus Bachelor’s or Master’s degree in Business, Life Sciences, Engineering, or a related discipline Tasks and responsibilities Support the design and implementation of digital customer engagement strategies for life sciences clients Analyze customer journeys, engagement models, and business processes to identify opportunities for improvement Contribute to omnichannel transformation initiatives, including CRM optimization, content operations, and marketing technology implementations Prepare client‑ready deliverables such as presentations, analysis summaries, process documentation, and implementation plans Collaborate with cross‑functional teams including business stakeholders, IT teams, developers, and external partners Manage project timelines, risks, and dependencies to ensure successful delivery Support system deployment activities such as testing coordination, user enablement, and change management Stay informed about industry trends, digital engagement innovations, and evolving regulatory considerations in life sciences Kosice, Malaysia, Mexico, Colombia, Costa Rica #J-18808-Ljbffr ARCONDIS AG / GmbH
Vacancy posted 16 hours ago
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