Service Manager

Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

REPORTS TO: Community Manager and Regional Maintenance Supervisor

SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
3. Coordinate, schedule and prepare vacant apartment units for move-in.
4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. Ordering supplies and managing maintenance budget.
7. Coordinate, schedule, and perform preventative maintenance on equipment and units.

REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
• High school diploma or equivalent.
• Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required City or State to perform job responsibilities required.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
• Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Must be able to apply common sense and understanding to carry out instructions and plans.
• Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
• Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
• Proficiency in using property management software(s) and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
• Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
• Must supply own hand tools.