Program Manager, D365

Position will be responsible for the oversight and management of IT programs, projects, M&A integration activities and Steering Committees. Must be able to flex between tactical and strategic initiatives and priorities, aligning delivery to company and business goals. Own end-to-end delivery of assigned initiatives with complex enterprise and global perspectives, ensuring each project is professionally governed, maintained and successfully delivered.

Experience requirement:

• Candidate should have strong knowledge of Apparel industry (Wholesale order-to-cash, Omni, Retail) business model with process best practices, in technology, development best practices, integration best practices, network and data security best practices
• Candidate must have proven experience implementing and managing concurrent projects in a complex, multi-brand, multi-platform and multi-region environment.
• Proven ability to manage complex cross-functional dependencies, RAID logs, critical path planning, executive risk escalation and integrated master schedules across multiple workstreams.
• Experienced in managing enterprise and global projects across SaaS, infrastructure, network, store systems, IT security, cloud migration and digital commerce, including PIM, DAM, ecommerce and omnichannel capabilities
• Experience managing Microsoft Dynamics 365 (D365), OMS, PIM, DAM, payment platforms, customer identity and related omnichannel commerce ecosystems; Shopify experience is a plus
• Ability to manage highly integrated retail environments involving ERP, ecommerce, POS, OMS, WMS, APIs, middleware and third-party SaaS platforms
• Should be comfortable with being hands on in support of implemented technology solutions
• Must be familiar and able to define and build Integration and Process flow schemas (Visio or similar a plus)
• Proficient in MS Office products (Word, Excel, Power Point)
• Proficient in Project Management tools (i.e. Project, Smartsheet, Jira)
• Experience in managing budgets (Capital projects)
• Experience reporting portfolio status, financials, risks, decisions and forward-looking plans to senior management and executive Steering Committees
• Experience using AI-enabled project management and productivity tools to improve planning, documentation, status reporting, meeting management and risk identification
• Project Management Certifications (i.e. PMP) a plus
• 10+ years of PMO, program or project management experience leading complex enterprise-level global deployments, including ERP, OMS, digital commerce or M&A integration programs