IT Help Desk Technician

IT Help Desk TechnicianOur Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service.Position OverviewWhat you'll be doing as an IT Help Desk Technician:Support Microsoft Windows desktop and server technologiesConsult with clients and offer guidance on technology use and best-practicesResponsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely mannerCommunicate the need for escalation promptly if you are unable to resolve the issueProvide fast and friendly tech support to end-users, IT managers, and C-level executivesTypical Week: 85% help desk, 10% server/network support, 5% training/meetingsYou are a great IT Help Desk Technician candidate if you have.....Bachelor's Degree, business related field preferred, or equivalent experienceMinimum of 1 year experience working in a 50+ user Windows desktop/server environmentWell-rounded Microsoft desktop technology experience and user supportExperience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocolsMotivation and drive to develop yourself personally and professionallyStrong communication skills both verbal and writtenExcellent customer service skillsPerks of working here as an IT Help Desk Technician:WFH FlexibilityFocus on Work/Life BalanceWe match 4% on your 401KPaid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second yearComprehensive benefits package which includes paid life insurance and paid long term disabilityPeerfit membership - providing free access to many local gyms and studiosPaid Maternity, Paternity and foster leaveQuarterly employee/family outingsCareer Path road mapping$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our teamReal Culture initiatives and recognition, not just pizza parties360 degree feedback. You talk, we listen.Mileage reimbursementSuper cool technology – virtual lab, paid certifications and training daysiVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core valuesAdditional Information:Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.Smoking is prohibited at all client sites and iVenture offices