Business Platform Owner - CRM

Allied Solutions, LLC

Carmel, IN

# Business Platform Owner - CRMApplylocations: Carmel, INtime type: Full timeposted on: Posted 16 Days Agojob requisition id: R-010797The Business Platform Owner (BPO) is responsible for optimizing internal applications to drive valuable outcomes for the business or enterprise. The Business Platform owner will serve as a business value leader – aligning the platform to enterprise goals. The BPO will own the technical vendor relationship and leverage the vendor services to realize business objectives. In addition, this role will manage and prioritize the backlog by collaborating with the business stakeholders. The BPO is accountable to identify, create, and report metrics indicating the success of the system, using this data to provide visibility and insights to Business and IT leadership. The BPO will be a strategic partner with the business identifying and recommending innovative solutions for the business to utilize the software platform and ancillary products. This level of BPO will adeptly manage priority and expectations between intersecting systems and business units. The BPO of multiple applications will understand the technical eco system to address conflicting needs, system dependencies, and data integrity. The BPO is responsible for understanding user needs, identifying trends in user feedback, and translating the user's feedback into software functions and features that delight our customers/ users. This role will use strong leadership skills to lead the software vendor/ partner to drive adoption and software use that creates desired outcomes.## **Job Duties and Responsibilities:**Business Value Leader – 40%* Partner with business stakeholders to determine and strategize solutions for complex business problems using our business technology stack to effectively drive business process improvements.* Gather, evaluate, and document customer business needs and requirements and translate these into functional specifications that balance optimization across the technology portfolio with the needs of the business.* Act as a liaison between business and technical teams.* Identify and develop a road map for new use cases, business rules, and efficiencies.* Assess value, develop cases, and prioritize requests and ideas from the business area and users to ensure work focuses on those with maximum value that are aligned with product strategy.* Consider the holistic needs, collaborate with teams using expertise and best practices to understand the possibilities and functions of the platform to meet the business needs.* Develop an intimate knowledge of the users and technology to leverage in consultation and recommendations.Driving adoption, enablement, and measurable ROI – 30%* Use Data analysis and data analytics by partnering with others on platform usage or platform related data.* Collaborate with stakeholders to ensure data is accessible, accurate, and relevant for business teams, guiding the necessary data for metrics and enabling informed, data-driven decisions.* Identify innovative use of the system that drives adoption, ROI, efficiencies, and business outcomes through enablement efforts.* Use analytics to determine the success of feature releases and take corrective action if needed – Sprint metrics, team health, platform productivity / usage.* Identify the right metrics to capture, communicate, and measure value.* Develop and track on key metrics (like Total Cost of Ownership) to understand and track on ROI, the cost, value and impact of the platform portfolio.Vendor and User Management – 30%* Manage releases of new versions, features, and bug fixes.* Manage relationships with vendors. Be the main point of contact for vendors. Being strategic in considering renewals (partnering with Strategic Sourcing) and exploring additional products / Functionality.* Lead the planning product release plans and set the expectation for delivery of new functionalities. Keep up to date with new features and functionality.* Able to configure systems to meet business needs or work cross-functionally to meet those needs.* Provide opportunities for citizen development within the platform - Responsible for enabling and empowering business teams to be able to create appropriate system configuration or business rule changes.* Develop an intimate knowledge of the users to leverage in consultation and recommendations.## **Qualifications (Education, Experience, Certifications & KSA):*** Bachelor’s degree in Computer Science or Management, or equivalent combination of education and experience.* 3-4 years of work-related experience.* 1-2 years of leadership experience.* Proven experience in working with cross-functional technology teams.*The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.*We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
J-18808-Ljbffr Allied Solutions, LLC

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Business Platform Owner - CRM in Carmel, IN vacancy

Business Analyst/Product Owner
$110k - $120k
Immediate need for a talented Business Analyst/Product Owner . Fulltime opportunity with long-term potential... ...of enterprise systems such as ERP, CRM, and related business applications... ...flows, security, and performance across platforms Evaluate and recommend new...
Platform
CRM
Full time
Contract work
Local area
Immediate start
Pyramid Consulting, Inc
Indianapolis, IN
4 days ago
Business Development Specialist
...Become an Employee-Owner at PERRY proTECH! A Business Development Specialist will work closely with prospective... ...customer relationship management (CRM) software Requirements &... ...experience ~ Familiarity with CRM platforms ~ Proficient with Microsoft Office...
Platform
CRM
Work at office
PERRY proTECH
Carmel, IN
16 days ago
Business Systems Analyst
Join to apply for the Business Systems Analyst role at Valeo Financial... ...operations and technology platforms. This role focuses on leveraging... ...Configure and maintain Salesforce CRM leveraging Financial Services... ...technical liaison and product owner for assigned enterprise system...
Platform
CRM
Full time
Work at office
Valeo Financial Advisors LLC
Carmel, IN
3 days ago
Director of Business Development for Home Health
...driven and relationship-focused Director of Business Development for Home Health to join our... ...Utilize Trella Health's Marketscape CRM to identify referral trends, target growth... ...using Trella Health's Marketscape CRM or similar healthcare CRM platforms highly preferred....
Platform
CRM
Work at office
Fortis Health
Carmel, IN
3 days ago
Technical Product Owner, SAP OTC/PTP
$100.2k - $163k
...education. Cengage's portfolio of businesses supports student choice by... ...is seeking a Product Owner with a technical focus and extensive... ...Continuity Partner across platforms to optimize integrations between... ...ecommerce/order systems, and CRM applications. Ensure...
Platform
CRM
Local area
Worldwide
Cengage Group
Indianapolis, IN
6 days ago
Senior Oracle CPQ Product Owner
...schools, safer hospitals, safer businesses, and ultimately, safer nations... ...Senior Oracle CPQ Product Owner to join our team and help drive... ...Configure, Price, and Quote (CPQ) platform.Job Description As a key... ...Order (Q2O) processes, including CRM, CPQ and ERP technologies....
Platform
CRM
Work at office
3 days per week
1 day per week
Motorola Solutions
Indianapolis, IN
3 days ago
Senior Business Solutions Lead
...building exceptional workplace cultures. The Senior Business Solutions Lead will enable the platform strategy across the Americas technology ecosystem... ...platform strategy for customer-facing capabilities across CRM, case/ticketing, contact center, chat, self-service,...
Platform
CRM
Contract work
Temporary work
H1b
Flexible hours
Allegion
Carmel, IN
23 hours ago
Indiana Based _Salesforce Administrator and Business Analyst
...Snapshot The Salesforce Administrator & Business Analyst plays a critical role in aligning... ...management activities through effective CRM design (CEP, SEP, MAP), data integration,... ...Salesforce CRM and Marketing Cloud platforms and leverage related system connectors/integrations...
Platform
CRM
Work experience placement
Work at office
POLARIS Laboratories
Indianapolis, IN
23 days ago
Digonex Business Development Representative
...Digonex is seeking a client-focused Business Development Representative , ideally with... ..., or experience working with a ticketing platform or for a ticketing software provider, strongly... ...-paced environment. Experience using CRM tools like Salesforce, HubSpot, or...
Platform
CRM
Full time
Part time
Work at office
Remote work
Emmis Corporation
Indianapolis, IN
19 days ago
Business Systems Analyst
$100k - $130k
...the Indianapolis, IN area who is seeking a Business Systems Analyst who will be responsible... ...integrations, data flows, security, and platform performance. Evaluate and recommend emerging... ..., implementation, and customization of ERP, CRM, and other business applications....
Platform
CRM
Worldwide
Aegis Worldwide
Indianapolis, IN
2 days ago
Senior Business Analyst & Product Owner - ERP/CRM Onsite
Pyramid Consulting, Inc is seeking a talented Business Analyst/Product Owner for a fulltime role in Indianapolis, IN. This position involves leading... ...understanding of business processes, and proven ERP/CRM management skills. Benefits include health insurance and 4...
CRM
Full time
Pyramid Consulting, Inc
Indianapolis, IN
4 days ago
Financial Operations Specialist
...Indianapolis, IN We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with... ...or similar accounting software, Salesforce or similar CRM Knowledge with processing payroll and/or banking experience a...
Platform
CRM
Work at office
Work from home
Shift work
Remodel Health
Indianapolis, IN
4 days ago
Enterprise Change and Governance Lead
$88.6k - $115.2k
...education. Cengage's portfolio of businesses supports student choice by... ...partner with IT, technical product owners, and business teams to prepare impacted... ...initiatives ~ Experience supporting ERP, CRM, finance, or enterprise platforms in complex environments ~ Ability...
Platform
CRM
Live in
Local area
Remote work
Worldwide
Cengage Group
Indianapolis, IN
2 days ago
CRM & Sales Operations Analyst
...innovative thinking to deliver measurable business impact. About the Role This role... ...organization. The position is focused on CRM maintenance, reporting support, pipeline... ...paced environment ~ Experience with CRM platforms such as SugarCRM, Salesforce, or HubSpot...
Platform
CRM
Work at office
Remote work
Worldwide
Flexible hours
Miebach Consulting
Fishers, IN
2 days ago
Business Development Representative
...Business Development Representative Our growing company is searching for a Business Development... ...(YML) is a leading financial wellness platform that provides employees with essential... ...meetings held, and pipeline goals CRM Management: Maintain accurate and up-...
Platform
CRM
Work at office
Immediate start
Remote work
Flexible hours
Your Money Line
Indianapolis, IN
3 days ago
Business Operations Specialist
...Business Operations Specialist Indianapolis, IN Business Operations Specialist We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations... ...software), and Salesforce (or similar CRM). Analytical Skills: Strong...
Platform
CRM
Permanent employment
Full time
Work at office
Work from home
Shift work
Remodel Health
Indianapolis, IN
23 hours ago
Director, Product Delivery & Operations
$197.3k - $313.7k
...Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer... ...Trailblazers who are passionate about bettering business and the world through AI, driving... ...Qualifications Experience in SaaS, cloud platforms, or large-scale enterprise technology...
Platform
CRM
Salesforce.Com Inc
Indianapolis, IN
4 days ago
Business Development Lead
...About the Role We seek a sales-focused Business Development Lead with a proven track record in building and scaling high... ...do the work. The candidate is also deeply comfortable with CRM, engagement platforms, and sales operations infrastructure to optimize...
Platform
CRM
Planhat
Indianapolis, IN
6 days ago
Implementation Manager
$50k - $65k
...Vector Solution's technology to your assigned business unit Be a consultative partner to... ...customer's use case and actively assist with platform configurations and troubleshooting... ...suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional...
Platform
CRM
Casual work
Work at office
Local area
Flexible hours
2 days per week
3 days per week
Vector Solutions
Indianapolis, IN
2 days ago
Product Adoption Strategy, Manager (Platform)
...Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer... ...Trailblazers who are passionate about bettering business and the world through AI, driving... ...Specialist to lead research and strategy for Platform Adoption. This is a high-impact,...
Platform
CRM
Immediate start
Salesforce
Indianapolis, IN
1 day ago
Licensed Life Insurance Advisor - Commission Based
...secure coverage utilizing our multi-carrier platform to deliver optimal client solutions.... ...Workflow Optimization: Harness our proprietary CRM and marketing automation to efficiently... ...with complete ownership of your book of business starting on day one. Day-One Vested...
Platform
CRM
Contract work
Work at office
Immediate start
Remote work
CEO Life
Indianapolis, IN
14 days ago
Head of Digital Business Platforms
...Head of Digital Business Platforms About the Company Enterprise digital business platforms supporting sales, marketing, eCommerce, and... ...possess a deep understanding of digital commerce ecosystems, CRM platforms, and customer engagement processes, and have a proven...
Platform
CRM
Confidential
Indianapolis, IN
5 days ago
Senior Manager, Renewal Operations
$143.4k - $216.9k
...Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer... ...Trailblazers who are passionate about bettering business and the world through AI, driving... ...transformation, and analysis ~ Expertise in CRM platforms and renewal processes ~ Excellent...
Platform
CRM
Work experience placement
Salesforce.Com Inc
Indianapolis, IN
23 hours ago
Senior Account Manager-Business Sales
$8k
...you'll deliver outstanding and innovative business solutions that support our technology... ...including: Cloud, Security, ISP, VoIP and Google platforms. Tracking and reporting progress... ...methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts...
Platform
CRM
Temporary work
Part time
Work experience placement
Shift work
Verizon
Indianapolis, IN
2 days ago
South Central Regional Director of Sales
$195k - $244k
...be vital to the success and growth of our business unit. KEY RESPONSIBILITIES: Develop... ...for orders within Salesforce.Com platform. Includes overall orders forecast along with... ...sales targets. ~ Experience in utilizing CRM software and sales analytics tools to drive...
Platform
CRM
Temporary work
Work experience placement
Remote work
Flexible hours
Honeywell
Indianapolis, IN
23 hours ago
Regional Account Director (RAD) | Team Whiskey
$75k - $85k
...campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams to... ...Proficient in Microsoft Office (PPT, excel), Salesforce, CRM systems, Google suite COMPENSATION The RAD role offers a highly...
Platform
CRM
Full time
Work at office
Local area
Immediate start
Remote work
Team Velocity
Indianapolis, IN
23 hours ago
Business Development Manager
$120k
Description Business Development Manager Toshiba America Business Solutions, a leader... ...with Sales Leadership, AEs, Marketing, and CRM Admins to align on ICP targeting,... ...proficiency in CRM and sales engagement platforms (e.g., Salesforce, SalesLoft) with strong...
Platform
CRM
Work at office
Toshiba America Business Solutions
Fishers, IN
2 days ago
Account Partner Director - Strategic Banking & Insurance
$182.72k - $244.47k
...Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer... ...Trailblazers who are passionate about bettering business and the world through AI, driving... ...deeper, more relevant use of the Salesforce platform. Overview of the Role We are currently...
Platform
CRM
Work experience placement
Salesforce.Com Inc
Indianapolis, IN
3 days ago
Business Development Representative
$55k - $70k
...centers. Through its iRecord and Nexus platforms, WSI helps customers improve operational... ...and operator of vertical market software businesses. We focus on specialized industries where... ..., and pipeline contribution. CRM Management & HubSpot Optimization •...
Platform
CRM
Valsoft Services
Indianapolis, IN
6 days ago
Business Development Manager
...expanding our dynamic team and seeking a driven Business Development Manager (BDM) to fuel our... ...using tools like Salesforce for CRM and sales enablement. Strategic Partnerships... ...(our primary CRM and enablement platform), ZoomInfo for lead intelligence, and LinkedIn...
Platform
CRM
Work experience placement
For subcontractor
Local area
E Tech Group
Indianapolis, IN
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Business Platform Owner - CRM. Be the first to apply!