Operations Support Coordinator

Operations Support Coordinator

Hermes Worldwide is Denver's leader in high-end passenger logistics, and we are looking for a high-energy Operations Support Coordinator to join our command center. If you are someone who excels at managing multiple live data streams, thrives under pressure, and enjoys solving complex spatial puzzles in real-time, you'll fit right in.

The Mission: Real-Time Systems Management

This role isn't about sitting back; it's about active oversight and rapid response. You will be the central hub ensuring our fleet operates with 100% precision.

• Dynamic Resource Allocation: You'll manage a massive, moving puzzle—balancing vehicle locations, driver availability, and strict regulatory requirements to create the most efficient schedule possible.
• Field Support & Troubleshooting: Act as the primary point of contact for our chauffeurs. You'll assist with pre-trip vehicle inspections, manage equipment logistics, and provide rapid-response solutions when schedule and equipment interruptions occur.
• Multi-Channel Communication: Monitor live trip progress, handle incoming high-priority calls, and manage data entry simultaneously without losing focus.

Your Skill Set: The High-Performance Profile

We are looking for individuals who naturally possess the "mental hardware" for fast-paced coordination:

• Pattern Recognition: You can look at a complex schedule and immediately spot the most efficient path forward.
• High Situational Awareness: You stay calm when multiple things happen at once, prioritizing tasks based on urgency and impact.
• Technical Troubleshooting: You are naturally comfortable with new software and can solve hardware or app-based issues on the fly.
• Precision & Accuracy: You have a "zero-error" mindset, understanding that small details are the difference between success and failure.
• Rapid Pivot Capability: When a variable changes, you don't freeze—you instantly recalculate and adjust the plan.

Compensation & Total Rewards

• Pay Scale: $25.00 – $30.00 per hour.
• Comprehensive Benefits: Medical, Dental, and Vision.
• Future Security: 401K with year-end profit sharing and various insurance options (Life, Disability, etc.).
• Unique Perks: LegalShield/IDShield and exclusive Home Ownership credits for buying or selling your residence.

Requirements

Requirements & Logistics

• Shift: Four 10-hour shifts, Sunday – Wednesday (Enjoy 3-day weekends every week).
• Background: Valid Driver's License and ability to pass a background check and drug screen (including marijuana).
• Experience: Previous work in logistics, dispatch, or transportation is a plus, but we value high-level cognitive ability and multitasking skills above all.

All applications received by May 17, 2026 will be reviewed. Applications received after that may be considered if the position is still open.