CM GUEST SERVICES SUPERVISOR

CM GUEST SERVICES SUPERVISOR

The Guest Services Supervisor is responsible for Guest Services and Guest Tram experience on the Destination. This position is accountable for the welcome and farewell experience, Team Member conduct and performance, cleanliness and maintenance of workspaces and equipment, and delivery of Company standards. The Supervisor actively listens to Guest inquires and extends assistance to resolve issues. This role possesses a strong Guest engagement personality with good social and communication skills. This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, and knowledge of the product and service standards.