Customer Service Representative

Job Description

Job Description

The Customer Service Representative plays a vital role in delivering exceptional support and assistance to customers through multiple channels including email, phone, and in-person interactions. This role involves managing orders, handling account information, and providing accurate product knowledge while working collaboratively within a customer service team and cross-functional groups. The position offers opportunities for advancement into management or specialized customer service roles.

 

Responsibilities

• Provide customer support via email, phone, and in-person
• Process orders accurately and efficiently
• Perform data entry and maintain customer accounts
• Manage and update product knowledge to assist customers
• Communicate effectively with customers and internal teams
• Generate reports and track customer feedback
• Resolve customer problems through problem-solving skills
• Support customers across multiple communication channels
• Utilize basic math skills for order processing and reporting
• Use help desk software, email management tools, phone systems, and CRM platforms

 

Preferred Qualifications

• Minimum of 1 year experience in customer service
• High school diploma or equivalent

Company Description

There are no fees or costs at any stage of the hiring process for applicants or employees.

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic
JōbSource connects qualified candidates with the country’s top companies. It’s our mission to find the right fit for applicants looking for temporary, part-time, or full-time jobs, as well as companies in need of the right employees to make their business a success.

JōbSource partners with well-known companies throughout Southern California to help them find and place exceptional candidates like you! We invite you to take the JobSource challenge; start your next job search with us and find the best position for you.

Company Description

There are no fees or costs at any stage of the hiring process for applicants or employees.\r\n\r\n\r\nWe are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic\r\nJōbSource connects qualified candidates with the country’s top companies. It’s our mission to find the right fit for applicants looking for temporary, part-time, or full-time jobs, as well as companies in need of the right employees to make their business a success. \r\n\r\nJōbSource partners with well-known companies throughout Southern California to help them find and place exceptional candidates like you! We invite you to take the JobSource challenge; start your next job search with us and find the best position for you.