Claims Transformation Domain Lead

VP, Claims Transformation Domain Lead

The VP, Claims Transformation Domain Lead will spearhead the design and delivery of next-generation AI-powered employee technology, transforming how claims professionals work and driving measurable productivity gains across Chubb's Claims organization. Reporting to the Head of Claims Transformation, this leader will own a critical domain within the transformation portfolio, leading the build-out of agentic AI capabilities that automate complex workflows, surface intelligent insights, and reimagine the adjuster experience from the ground up. The role will serve as the primary bridge between business strategy, product, and AI/engineering teams, ensuring solutions are purpose-built for claims operations and deliver tangible outcomes for employees and customers.

Key Responsibilities

• Own and drive a key transformation domain end-to-end by leading the strategy, design, and delivery of AI-powered employee technology that measurably improves claims professional productivity
• Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives
• Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope
• Develop and maintain project plans, timelines, and risk mitigation strategies for the domain's initiatives
• Create and maintain comprehensive project documentation, including timelines, budgets, and executive status reports
• Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across the claims organization
• Analyze process performance, identify opportunities for further automation, and implement continuous improvements
• Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation

Qualifications

• 7+ years of experience in process engineering, operations, or project management, with a focus on automation or AI integration, preferably in insurance or financial services
• Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment
• Strong understanding of AI/ML concepts and their application to enterprise workflows and employee productivity
• Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa
• Experience with claims operations is highly desirable
• Bachelor's degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus
• Strong analytical and critical thinking skills; data-driven decision maker
• Initiative-taking, adaptable, and able to navigate ambiguity
• Collaborative, inclusive, and able to drive consensus across diverse teams

The pay range for the role is $180,000 to $275,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 32815
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Optimization and Transformation
• Business Unit United States
• Legal Employer ACE American Insurance Company