Technical Service Specialist

Testing Services Specialist IJoin the Mid-Hudson Regional Information Center (MHRIC) as a Testing Services Specialist I and become part of our Data Management team, supporting school districts in the effective management, reporting, and use of student and staff data. As a trusted partner to District Data Coordinators and other district personnel, you will provide responsive customer service, technical guidance, and hands-on support for data collection, validation, reporting, and data management processes. Through training, troubleshooting, collaboration, and ongoing consultation, you will help districts maintain accurate, high-quality data, meet New York State reporting requirements, and leverage the MHRIC Data Warehouse to support informed decision-making. This role offers the opportunity to build strong partnerships with school districts, contribute to the continuous improvement of data systems and reporting processes, and play an important role in advancing educational services across the region. If you enjoy working with data, solving complex problems, and providing exceptional customer service, we encourage you to join our team.All Civil Service Rules & Regulations apply. Fingerprinting required.Civil Service Classification: Competitive. Merit and fitness competitive examination applies.Salary commensurate with experience and training. Salary range: $51,879 - $59,289General Responsibilities: This position involves the responsibility of assisting component school district administrators and support personnel with the efficient management of test scoring and reporting services. The work involves the responsibility of providing assistance with the coordination and delivery of the specialized application of testing services in the school districts. Incumbents are responsible for assisting in providing services in the areas of test scoring and state assessment reporting to the New York State Education Department and the processing of the NYS English Language Arts (ELA), math assessments and other standardized assessments. This position normally resides in the Testing and Special Services Department within the Mid-Hudson Regional Information Center (MHRIC). The position differs from the Testing Services Specialist II by virtue of not having the responsibility of project management duties. The work is normally performed under the general supervision of the Testing and Special Services Manager with leeway allowed for exercising independent judgment in carrying out the details of the work. Supervision is not a function of this class. Does related work as required.Work Schedule: 12 Month Position Monday through Friday 8am - 4pmSpecific Duties: The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.Coordinates and provides test scoring and reporting services to component school district administrators and support personnel by utilizing test scoring and reporting software applications;Provides data management services by facilitating the exchange of data files from school districts or in-house student systems for printing NYS tests, standardized tests, school demographics and/or assessment data in compliance with the NYS Department of Education;Provides on-site computer software applications training for component school district administrators and support personnel performing testing reporting services including hands-on, step-by-step instruction on entering data and generating reports;Provides telephone support to school district administrators and support personnel performing testing reporting services including instruction on entering data and generating reports, reviewing the on-site training, analyzing, researching and resolving reported problems;Prepares appropriate documentation for computer applications, including the editing of scanned test data, sending electronic files for scoring and receiving electronic files for printing of test results;Coordinates a user group for sharing common problems and solutions;Serves as liaison for testing and reporting applications for school districts;Consults with school district personnel on the development, maintenance and effectiveness of applications;Prepares materials for meetings and training sessions that support application requirements;Works with Regional Information Center staff to improve current services, recommending systems modifications or revisions;Keeps apprised of current regulatory changes and how to incorporate into applications.