Director of Performance and Quality Improvement

The Opportunity:

The Candidate:

• Serve as an operational partner to the CCQO, coordinating implementation of CJR's performance and quality improvement priorities
• Supervise PQI department staff, providing direction and support to coordinate departmental responsibilities and advance quality improvement initiatives
• Serve as a member of Senior Leadership to strengthen communication and coordination across programs and participate in strategic planning
• Provide the CCQO and Senior Leadership with regular updates on program effectiveness, improvement initiatives, progress, and areas of concern
• Perform other related duties as assigned by the CCQO

• Develop comprehensive quality assurance and improvement plans in alignment with priorities established by the CCQO
• Communicate improvement plans and work with program leaders to implement initiatives that address identified concerns
• Monitor progress, evaluate results, and coordinate adjustments to support sustained improvement
• Ensure clinical and therapeutic fidelity across CJR programming, working with program leadership to address areas requiring improvement

• Coordinate all Council on Accreditation (COA) requirements under the executive leadership of the CCQO and support ongoing accreditation compliance
• Coordinate activities necessary to maintain the organization's licenses and conduct audits for compliance with licensure requirements
• Implement and monitor risk management initiatives, communicating findings and concerns to the CCQO
• Serve as a member of CJR’s Safety Committee to ensure compliance with program, organization, and stakeholder regulations and expectations
• Contribute to the RFP process for new programs by completing relevant answers, constructing a compliant response, and editing the final product

• Collect, maintain, analyze, and report program and outcome data to evaluate service effectiveness and identify opportunities for improvement
• Share findings and conclusions with the CCQO and Senior Leadership to support data-informed decisions and implement program improvement plans as needed

• Oversee the ongoing implementation, utilization, training, and coordination of CJR's Electronic Clinical Record (ECR) under the direction of the CCQO
• Lead continuous improvement efforts related to ECR use, maintaining communication with all involved parties and identifying resources needed for successful implementation
• Investigate and advocate for appropriate add-ons or changes to the ECR platform to maximize organizational benefits from the systems

• Foster teamwork and build collaborative relationships to establish goals, resolve problems, and make decisions that enhance program effectiveness
• Model ethical behavior and business practices, and promote conduct consistent with CJR's standards and organizational values
• Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed expectations within program parameters
• Communicate, cooperate, and serve people of all cultural identities with respect, professionalism, integrity, and fairness, recognizing the individuality of each person
• Positively influence others to achieve results that are in the best interest of the programs and the people CJR serves

• Master’s degree in human services and State of Connecticut licensure or license eligible
• Minimum of five years of professional experience working with children, youth, and families in a management capacity
• Experience with quality improvement initiatives, licensing, and/or accreditation processes
• Sound knowledge of trauma and evidence-based therapies
• Experience writing and implementing policy and procedures
• Advanced proficiency in Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, Teams, and shared spreadsheets
• Excellent written and verbal communication skills
• Excellent organizational skills
• Demonstrated personal effectiveness, professional credibility, and strong collaboration and leadership skills

• Salary range of $120,000-$135,000
  • Offered salary will be based on the candidate’s relevant experience, skills, education, training, credentials, the requirements of the role, and internal equity.
• Free daily nutritious meals
• Low-cost Medical, Dental and Vision Insurance Plan Options
• Medical, Dental & Vision Insurance offered after 30 days of employment
• Company Paid Life and Long-Term Disability Insurance
• Generous Paid Vacation Package (unused time eligible for carry over)
• Paid Holiday Time (separate from vacation time)
• Floating Holidays (separate from paid vacation time and holiday time off)
• Annual Monetary Incentives
• Tuition Assistance
• 401(k) Retirement Savings Plan with Company Match
• Company Celebrations & Employee Recognition Program
• Employee Discounts (Cell Phone, Computer)
• Employee Assistance Program (EAP)
• Qualified Public Service Loan Forgiveness (PSLF) Employer Federal Student Aid
• 10%-20% tuition discount at many local educational institutions, including those listed by the CT Nonprofit Alliance