Night Auditor - Luxury Resort | Alila Napa Valley

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are passionate about delivering exceptional service and meaningful experiences. At Alila Napa Valley, a Forbes-rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to join our team.

At Alila Napa Valley, our Night Auditors play a key role in creating a warm, personalized guest experience from arrival to departure. This position offers the opportunity to build foundational skills in luxury hospitality while supporting the daily operations of the front desk.

You'll be part of a team that values genuine connection, thoughtful service, and attention to detail. If you're passionate about hospitality and ready to grow in a Forbes-rated luxury setting, we'd love to hear from you.

The hourly wage we reasonably expect to pay for this position is $24.00 - $25.00 per hour.

Why Work With Us:
• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate team

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley's most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:
• Welcome guests and assist with check-in/check-out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Complete night audit duties
• Assist with Valet as needed
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge-level assistance when needed
• Overnight scheduling, including weekends and holidays


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