Customer Service Representative

Job Description

Job Description

Customer Service Representative

We are looking for a compassionate Customer Service Representative to support existing patients with medical supply orders in Centennial, Colorado. This contract to hire opportunity is ideal for someone who communicates with empathy, stays organized in a fast-paced environment, and takes ownership of resolving customer concerns. In this role, you will manage a steady mix of inbound and outbound calls, guide patients through order-related questions, and ensure accurate documentation throughout each interaction.

Responsibilities:

• Manage a daily workload of approximately 40 to 50 inbound and outbound calls from existing patients regarding medical supply orders.

• Assist customers with routine order placement, as well as exchanges, returns, and updates needed within established order cycles.

• Review accounts with delayed or pending orders, gather missing details, and coordinate with internal teams to help move requests forward.

• Enter and update order information with a high degree of accuracy while speaking with patients in real time.

• Use multiple systems simultaneously to navigate accounts, ask required questions, and complete online documentation during calls.

• Provide attentive, respectful support to patients of all ages, responding with patience and understanding to a variety of needs and concerns.

• Handle more involved service situations by identifying practical solutions and following through rather than redirecting issues unnecessarily.

• 2+ years of customer service experience, preferably in a call center environment.

• Ability to manage several tasks at once, including speaking with customers, reviewing account details, and entering information accurately.

• Comfortable handling both inbound and outbound calls in a high-volume setting.

• Strong interpersonal skills with a calm, empathetic, and solution-oriented approach to patient support.

• Familiarity with quality assurance metrics and comfort working in an environment where performance is measured.

• Medical industry experience is helpful but not required.

• Bilingual communication skills are a plus, but not mandatory.