Field Operations Supervisor

Field Operations Supervisor

Dry Force is a leading provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. We help homeowners and businesses recover from unexpected property damage while delivering exceptional customer service and industry-leading restoration solutions.

As we continue to grow, we are seeking an experienced Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards.

The Field Operations Supervisor is responsible for overseeing the daily operations of mitigation technicians and field crews throughout the Austin market. This leadership role ensures projects are completed on time, within company standards, and in accordance with Dry Force's commitment to exceptional customer service.

The ideal candidate is a hands-on leader with strong restoration experience, excellent communication skills, and the ability to develop technicians while maintaining production goals, quality standards, and customer satisfaction.

Key Responsibilities

• Operations & Production Management
• Team Leadership & Development
• Customer & Insurance Communication
• Project Oversight
• Fleet, Equipment & Warehouse Oversight
• Cross-Functional Collaboration
• Field Support

Qualifications

Experience

• Minimum 5 years of experience in water mitigation, restoration, or related field operations.
• Previous leadership experience managing technicians, crews, or field personnel.
• Strong understanding of residential and commercial mitigation projects.
• Experience managing multiple projects simultaneously in a fast-paced environment.

Certifications

• IICRC WRT Certification required.
• ASD Certification preferred.
• Additional IICRC certifications are highly desirable.
• Valid driver's license with an acceptable driving record.

Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to make decisions quickly in emergency-response situations.
• Strong attention to detail and commitment to quality workmanship.
• Ability to prioritize multiple responsibilities and manage competing demands.

Technical Skills

• Experience with DASH, Xactimate, Encircle, MICA, or similar restoration software preferred.
• Familiarity with moisture mapping, drying equipment, and mitigation documentation.
• Proficiency with Microsoft Office and mobile technology platforms.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to climb, bend, kneel, crouch, and perform field inspections.
• Ability to work in residential, commercial, and emergency response environments.
• Ability to perform mitigation work and assist field crews when needed.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Company Vehicle (if applicable)
• Professional Development and Certification Assistance
• Career Growth Opportunities
• Supportive Team-Oriented Culture

Join a growing organization where your leadership directly impacts customer satisfaction, team success, and operational excellence.