Hotel Maintenance Supervisor - East Coast

Hotel Maintenance Supervisor, East Coast

The Hotel Maintenance Supervisor is responsible for the appearance of hotel spaces onboard American Cruise Lines' ships. The Supervisor works closely with Hotel Maintenance Management to keep the ships in good condition in accordance with the company's standards and guest expectations. During the operating season the supervisor will travel to the ships to evaluate, inspect and repair any hotel spaces that require attention. During the planned layup season the supervisor will manage regional maintenance and repair projects to prepare the ships to return to service in good working order. This position is part of the Product Team and reports to the Senior Manager of Hotel Maintenance and Refurbishment.

At American Cruise Lines, we are driven by our valuesOptimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.

Responsibilities:

• Inspection of all hotel furniture, fixtures and equipment
• Ensure that cleanliness standards are followed and conduct walkthroughs with HGM or HKM
• Prepare ship visit reports after each visit listing deficiencies that were noted and corrective action taken or planned
• Send reports to hotel maintenance team leaders for review and discussion
• Assist in preparing for contractors to do work on the ships
• Manage hired contractors to ensure that all work scheduled is completed and acceptable to the agreed terms and conditions
• Resolve issues that are assigned to you from the Hotel Maintenance ticket system
• Provide guidance and assistance to onboard teams in working on maintenance items
• Establish timelines for moving in of furniture, fixtures, and replacement items
• Facilitate effective communication between contractors, crew, and management
• Perform final inspections to ensure quality and assurance of work completed prior to ships delivery
• Available for weekly meetings with Hotel Maintenance Manager and Product Development Manager when needed
• Handle additional assignments from the Hotel Maintenance & Refurbishment Manager or Product Team

Qualifications:

• Prior hospitality experience maintaining and repairing public spaces and guest rooms at hotels or on cruise ships
• Strong organizational skills and excellent verbal and written communication skills (English)
• Proficiency in Microsoft Office, ability to use internal software and provided technology
• US Coast Guard regulated pre-employment drug test

Attributes for Success:

• Ability to identify, manage, and solve problems
• Ability to hold people accountable
• Ability to manage multiple competing deadlines
• Extreme attention to detail
• Consistent, accountable, confident, assertive, and committed

Work Schedule:

• Remote traveling to ships
• Must be located near a major airport on the East Coast
• Approximately 70% travel

Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.

Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.