Patient Support Specialist

Job Description

Job Description

As a Patient Support Specialist at Rhythm, you will play a crucial role in ensuring our patients receive the best care and support. You will be responsible for patient outreach and support activities, including managing connectivity issues, handling no-shows, setting up new monitors, validating patient insurance, answering patient billing/statement questions, and other outreach tasks. Your role will also involve maintaining patient schedules and working with various electronic health records (EHR) and workflow systems. Additionally, you will respond to inbound inquiries related to insurance changes, billing issues, device schedule adjustments, and other support needs.

Rhythm offers full-time employees a robust compensation and benefits package, including Health and Prescription coverage, Dental, Vision, 401k Retirement Savings with company match for full-time employees, Paid Time Off and more.

SCHEDULE:

• This is a hybrid role and requires at least three days a week in our Brooklyn office. Typical hours are 9:00 AM - 5:00 PM.

KEY RESPONSIBILITIES

• Conduct patient outreach via phone and email, and occasional SMS management.
• Address connectivity issues, no-shows, and no-monitor patients effectively.
• Set up new monitors for patients and provide necessary guidance.
• Create and maintain patient schedules as needed.
• Verify insurance eligibility via various portals.
• Re-engage patients in our services and promote remote monitoring.
• Demonstrate a key understanding in how remote monitoring works and be able to guide patients via phone for troubleshooting.
• Work within clients' EHR and other workflow systems to ensure accurate and up-to-date information.
• Respond to inbound inquiries regarding insurance changes, billing issues, device schedule adjustments, and other patient needs, ensuring a high SLA for our patients and clients.
• Maintain detailed and accurate records of patient interactions and support activities within Salesforce and Regal.
• Collaborate with clinical and administrative teams to ensure seamless patient support.
• Participate in ongoing training and development to stay current with best practices and new technologies.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.
• Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting. History of managing patient billing questions is a plus.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in using EHR systems and other healthcare workflow tools.
• Ability to work independently and as part of a team.
• Empathy and dedication to providing exceptional patient care.
• Ability to speak and enunciate clearly, demonstrating patience with patient questions or concerns.

Benefits

• Compensation: This is an hourly role of $20-$25 per hour
• Employment: This is a full-time position with benefits.
• Location: You will report to Brooklyn, New York office.
• Schedule: You will be required to report to the office 2 days per week and work remotely for 3 days per week. You will operate within our business hours (9a-5p ET or 10a-6p ET, Monday through Friday).