Telecommunications Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services. Location and Schedule This is a full time position located within the Brooklyn Center, MN and surrounding areas. Work reporting location may be available at most locations within the West metro area. The typical schedule is 7:30am-4:00pm, Monday through Friday, with regular mandatory overtime and the possibility of emergency weekend work as well as nights, weekends, and holidays. The Main Responsibilities Install, splice, and test copper cables for projects, maintenance, and emergency repairs. Perform continuity, and conformance testing using industry-standard equipment (OTDR, T‑Berd). Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity. Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking. Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities. Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately. Coordinate testing of customer lines with test centers or designated personnel and document results per company standards. Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions. Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities. Identify and pursue additional revenue opportunities by recognizing potential upsell or cross‑sell services during customer interactions. Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities. What We Look For in a Candidate Drive company-provided vehicle, requires a valid state driver's license and a satisfactory driving record. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May require a CDL. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. May require pole climbing certification. When working aloft with ladders or other equipment with weight‑capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. May work in confined spaces (e.g., attics, crawl spaces, utility holes). May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds. May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.) Preferred Experience with copper splicing and main cable repair Compensation Pay Ranges Minimum hourly rate: $16.30 Maximum hourly rate: $43.09 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Learn more about Lumen's: Benefits Supplemental Pay (see Network Technician.) This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr