Service Technician II

Job Description

Job Description

Service Tech II

Reports to: Area Operations Manager

Location: TBD

Job Description

The Service Technician team is attentive to Samuels & Associates’ goals relative to resident satisfaction. The Service Technicians are responsible for maintaining the physical condition and appearance of the site.

Essential Functions

• Review work orders throughout the day and complete in order received as well as according to Permission to Order status
• Respond to all work orders within 24 hours
• Communicate status of work order to the Concierge and management office when follow up isrequired
• Accompany and supervise vendors on any in-unit orcommon areaservice requests and ensure items are completed on scheduled
• Leave apartment/area of work clean and tidy during work and after completing
• Complete pre-walk of apartments andnotify AreaOperations Manager and Client Service Manager of any issuesidentified
• Review Make Ready Schedule provided by Assistant General Manager
• Complete tasksin accordance withschedule
• Complete make ready paperwork and provide to the Leasing Manager for resident file
• Complete move-in keys prior to lease start date
• Complete daily tour of the property and ensure common area requests are completed daily
• Monitor routine maintenance items such as area light bulbs, heating/cooling, paint, trash, etc.
• Maintain building equipment

Requirements

• Maintenance related experience is preferred
• Excellent communication, organizational, and leadership skills necessary
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
• Knowledge of Excel,Wordand Outlook

Commitment to Diversity Equity and Inclusion: 

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.