IT Support Specialist

Job DescriptionJob DescriptionIT Support SpecialistLocation: Central New JerseyCompensation: $85,000–$90,000Schedule: Full-time, primarily standard business hoursPosition OverviewWe are seeking a hands-on IT Support Specialist to provide technical support within a fast-paced operating environment.This role is ideal for someone who enjoys troubleshooting, solving problems independently, and supporting users across a variety of business systems and technologies. The position will provide day-to-day technical support while working closely with broader IT resources on more complex issues.Key ResponsibilitiesProvide technical support for end users across hardware, software, and connectivity issuesTroubleshoot desktops, laptops, printers, peripherals, and business applicationsSupport user accounts, access permissions, and basic system administrationRespond to and manage support requests through a ticketing systemDiagnose and resolve technical issues promptly and escalate when appropriateAssist with installation, configuration, and maintenance of computer hardware and softwareSupport basic network troubleshooting, including wired and wireless connectivityMaintain accurate IT documentation, asset records, and equipment informationCoordinate with vendors and external service providers as neededSupport business-critical systems in a fast-paced environmentParticipate in occasional after-hours emergency supportProvide limited support to other company locations as neededQualifications3+ years of experience in IT support, desktop support, systems support, or a similar roleStrong hardware, software, and network troubleshooting skillsExperience supporting users in a business or operational environmentFamiliarity with user account administration and common business applicationsExperience working with help desk or ticketing systemsStrong communication and customer service skillsAbility to work independently and prioritize multiple issuesAssociate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be consideredPreferred ExperienceMicrosoft 365Active Directory or similar user administration toolsNetwork troubleshootingERP or other enterprise business systemsManufacturing, distribution, warehouse, or other operational environment experienceCompTIA or similar technical certificationsCompensation$85,000–$90,000 annually, based on experience.