Consumer Banking - Deposits 2.0, Product Portfolio Operations Manager, Vice President

Job Description

As a Product Portfolio Operations Manager within the Consumer Banking Deposits team, you will be a foundational member of a team responsible for implementing connectivity strategies across the product space while creating structures that enhance coordination across the product line. In this role, you will partner closely with Legal, Risk, and Compliance teams to ensure all product initiatives meet regulatory and policy requirements while driving business readiness for new launches and enhancements.

You will proactively identify operational risks, streamline processes to improve efficiency, and foster cross-functional collaboration to deliver seamless, high-quality customer experiences. You will also lead change initiatives, manage stakeholder communications, and support the continuous improvement of the Deposits 2.0 portfolio.

This role requires strategic thinking, operational excellence, and adaptability to shifting priorities and resources within a dynamic and fast-paced environment.

Job Responsibilities

• Work across products to help ensure delivery against business objectives while coordinating reporting and communication plans for portfolio management operations and change initiatives.
• Enable operational efficiency by supporting training programs, maturity assessments, capability development, and continuous improvement practices.
• Drive the adaptation and evolution of the product-line framework to ensure cross-product priorities, sequencing decisions, and trade-offs are effectively managed.
• Implement product-level collection strategies, including controls, financial oversight, and resourcing requirements.
• Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations adhere to regulatory requirements and internal policies.
• Lead business readiness activities for new product launches and enhancements, including process design, stakeholder engagement, communications, and training efforts.
• Oversee day-to-day portfolio operations, resolve operational challenges, and optimize workflows to deliver consistent, high-quality customer experiences.
• Identify and mitigate operational risks through the implementation of effective controls and ongoing compliance monitoring.
• Partner with Product, Risk, and Legal teams to identify, assess, and mitigate operational and regulatory risks through documentation, monitoring, controls, and reporting activities.
• Support regulatory and legal reviews by maintaining audit-ready documentation, coordinating remediation efforts, and adapting operations to evolving regulatory requirements.
• Facilitate cross-functional governance and communication by integrating risk, control, and legal considerations throughout the product lifecycle and new product development processes.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience, or equivalent expertise, in program management, portfolio operations, performance optimization, or a related discipline.
• Proven experience managing and implementing operational effectiveness initiatives.
• Demonstrated ability to operate successfully within product development lifecycles and Agile methodologies.
• Strong expertise in consumer banking operations, product management, or portfolio management, with a deep understanding of deposit products and applicable regulatory requirements.
• Proven ability to collaborate effectively across cross-functional teams, including Legal, Risk, Compliance, and Product organizations.
• Strong analytical, problem-solving, and decision-making skills with the ability to identify operational risks, implement controls, and optimize processes for efficiency and compliance.
• Excellent communication, stakeholder management, and organizational skills, with experience leading business readiness efforts and supporting successful product launches and enhancements.

Preferred Qualifications, Capabilities, and Skills

• Experience partnering with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence.
• Success driving business readiness activities for complex product launches, large-scale initiatives, and organizational change efforts.
• Advanced knowledge of deposit products, consumer banking regulations, and industry best practices.
• Strong interpersonal, negotiation, presentation, and influencing skills with the ability to drive alignment and achieve successful outcomes across all levels of the organization.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.