Customer Service Delivery Driver

Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Provide excellent customer service while delivering orders to the customer

• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers

• Ensure a high degree of professionalism and personal presentation when interacting with customers

• Drive a company vehicle safely and in accordance to Kroger's driving standards

• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur

• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards

• Control and maintain an accurate record of customer deliveries

• Assist fellow drivers that may encounter difficulties while out delivering

• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations

• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor

• Complete pre-inspections check of company vehicle before use and report any defects to supervisor

• Operate company provided technology devices for mapping and customer interaction

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

• Valid drivers license

• Excellent communication and customer service skills

• Must annually pass a DOT regulated medical exam

• Must have a good driving record

• Ability to operate a delivery van and handheld tablet device

• Must be able to lift up to 50 lbs. with or without reasonable accommodation

• Must be at least 21 years old

• May require chauffers license in some states

Desired Previous Job Experience/Education:

• High School Diploma or GED

• Any customer service experience

• Any deliver driver experience

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.