Assistant General Manager

Job Description

Job Description

Assistant General Manager – Director of Club Experience & Operations

Concept Type: Elite Private Club

Location: Maricopa, AZ

Salary: $80,000 – $95,000 per year +

There are clubs. And then there is this.This is one of the most distinctive private club concepts in the country—a high-end, elite private association where elevated hospitality, exceptional standards, and a passionate membership base converge into something genuinely unlike anything else. Built around community, exclusivity, and shared passion, it's a place where discerning members come for an experience far beyond the ordinary.

The culture here is fast-moving, entrepreneurial, and experience-obsessed. The team operates with urgency, builds with intention, and holds itself to a higher standard every day. If you want a role where you can help shape something extraordinary—not just manage it—this is that opportunity.Reach out confidentially to learn more about what makes this club one of a kind.

The Role

This isn't a traditional club management position. The Assistant General Manager will work cross-functionally with club leadership, operations, hospitality, events, membership sales, and on-site staff to ensure a seamless, elevated, and consistently memorable club environment. The right candidate is as comfortable engaging a high-net-worth member on the floor as they are building an SOP from scratch or launching a new programming initiative.This role is built for someone who wants to grow into broader operational leadership—potentially General Manager—over time.

Job Qualifications

• 7–15+ years of leadership experience in private clubs, luxury hospitality, or high-end experiential businesses
• Demonstrated ability to manage and develop teams across multiple operational functions
• Experience working directly with high-net-worth individuals, executives, and discerning clientele—this role is highly relational and requires genuine executive presence and the ability to communicate at the highest levels
• Strong background in membership-based or lifestyle-driven organizations
• Proven track record of delivering exceptional member and guest experiences
• Excellent communication, interpersonal, and relationship-building skills
• Solutions-oriented mindset with a strong bias toward action and continuous improvement
• Comfortable operating in a fast-paced, evolving environment without waiting for perfect structure
• Performance management experience—able to establish accountability, coach team members, and elevate standards
• Entrepreneurial thinker who balances strategic vision with hands-on execution

Job Responsibilities

As the Assistant General Manager , you will: Club Operations & Experience

• Oversee daily club operations including clubhouse and hospitality services, member services, front-of-house staff, and concierge services
• Ensure the club environment consistently reflects the club's premium brand standards and member-first culture
• Help define and implement an activity-based staffing model that balances exceptional service with operational efficiency
• Oversee accurate member billing, statement distribution, and payment processing
• Serve as a primary on-site leader and host—building strong, lasting relationships with members and their guests
• Identify opportunities to improve systems, SOPs, workflows, and the overall member experience Team Leadership
• Lead, develop, and hold accountable all on-site operational teams
• Establish clear service standards, expectations, and a culture of performance
• Recruit, train, and retain high-quality staff across multiple operational areas
• Promote a positive, professional, hospitality-driven team environment rooted in coaching and mentorship Events & Programming
• Oversee execution of club events and member programming
• Ensure all events are well-organized, engaging, and reflective of the club's brand
• Identify opportunities to expand event offerings—corporate events, brand activations, partnerships, private rentals
• Collaborate on pricing, packaging, and contracting to align with club standards and financial objectives
• Apply a "what more can we deliver" approach to every member and event touchpoint Membership Sales & Engagement
• Assist in prospective member tours and support onboarding of new members into the club community
• Communicate the value, culture, and long-term vision of the club to prospective members and VIP guests
• Develop high-touch SOPs to increase member usage, engagement, and long-term retention Standards & Continuous Improvement
• Maintain and elevate service standards across all areas of the club
• Ensure consistent execution while adapting to a growing, evolving club platform
• Hold the club to higher standards—because service is what you do, and hospitality is how you make members feel Entrepreneurial Growth
• Contribute to identifying and executing new business opportunities—events, experiences, partnerships, ancillary services
• Help operationalize new initiatives from concept through execution
• Support the growth of the club's broader platform and future programming

What Success Looks Like

• Members feel a strong sense of connection, belonging, and pride in being part of the club
• The club operates smoothly, professionally, and with exceptional attention to detail
• Staff are aligned, engaged, and delivering consistently high service levels
• Events and daily experiences feel thoughtful, well-executed, and elevated
• New initiatives and revenue streams are successfully launched and integrated into the member experience
• The Assistant General Manager becomes a key driver of both member experience and business growth

Company Benefits

• Competitive base salary of $80,000 – $95,000
• Performance-based bonus tied to club and operational results
• Medical Benefits
• Opportunity to grow into a General Manager role within a rapidly expanding, one-of-a-kind club platform
• Dynamic, entrepreneurial work environment with real ownership over outcomes
• A front-row seat to one of the most exciting private club concepts in the country.

This is a rare opportunity for a hospitality leader who wants to do more than manage a club—they want to help build one. This Assistant General Manager position is for someone who leads with presence, executes with excellence, and understands that how members feel drives everything else.

To apply, please send your resume to Charlie Zimmer. View email address on us.fitly.work