Palliative Care - Admin Assistant

Job Description

Job Description

Our Accolades.

Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care 
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package- 20-29 Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

Reports To: Palliative Care Practice Manager

Status: Hourly

FT, PT, PRN: Full-Time 

Shift: 40 hours; 8:00 am – 4:30 pm 

Location: Flat Rock, NC

Position Summary: 

Provide administrative support to the Palliative Care Team including the performance of various administrative functions such as scheduling and telephonic support. Facilitate the preparation of Monthly and Weekly reports. Provide telephone triage for incoming patient, family or Provider calls. 

  Essential Duties & Responsibilities:

• Work to achieve performance goals, pursue progress toward individual learning plan and demonstrate Four Seasons values and competencies
• Answer, direct and document Palliative Care phone calls appropriately
• Provide office support functions including word processing, filing, copying, faxing, data entry, gathering and compiling data, composing a variety of business documents, balancing and coordinating a workload for multiple projects while meeting deadlines
• Gather data for and maintain various monthly and weekly tracking reports, summaries, and Performance reports. provider visits/billing/documentation
• Initiate Patient/Family surveys and Referral source surveys, document and report results
• Provide support to the Palliative Care clinical team as needed
• Manage Volunteer Schedules and duties
• Provide administrative support to Palliative Care clinic as needed
• Assist with procurement of resources for patients such as DME, Prior Approvals for medications, etc

Knowledge, Skills & Abilities: 

• Knowledge of HIPAA privacy policies and regulations
• Knowledge of electronic medical records systems
• Basic data entry skills
• Excellent organization skills
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Ability to work under pressure to meet deadlines
• Ability to take initiative and utilize innovative techniques and ingenuity
• Ability to interact with various departments throughout the organization
• Ability to work flexible hours, if needed
• Ability to participate as a team player to coordinate projects
• Ability to plan, prioritize and coordinate multiple projects

  Minimum Qualifications: 

Education:      

• High School Diploma/GED
• Medical Assistant Certification Beneficial 

Experience: 

• Three years’ experience as an administrative assistant
• Demonstrated proficient computer skills with MS Office products
• Demonstrated excellent customer service and communication skills

Licensures & Certifications: (if applicable)