Customer Service Associate

Customer Service Representative (ERP/CRM Support) Location: Reno, NV (Onsite) Job Type: Contract / Temporary Assignment Pay Rate: Up to $21/hour Schedule: Full-Time, 40 hours per week, standard business hours About the Opportunity We are seeking experienced Customer Service Representatives to support a high-volume ERP system transition project. This role is ideal for candidates with experience in customer service, order management, sales support, and CRM/ERP platforms who thrive in fast-paced environments and enjoy solving customer issues with accuracy and urgency. This is a fully onsite position in Reno, NV, supporting critical customer-facing operations during a major business systems migration. Key Responsibilities Manage customer service requests, tickets, and CRM cases. Route and escalate inquiries to appropriate departments. Process and maintain sales orders within ERP systems. Investigate and resolve order exceptions and transaction issues. Provide customer support through phone and web chat channels. Follow established standard operating procedures (SOPs) and work instructions. Maintain data integrity and accuracy during system transition activities. Identify and escalate inventory, pricing, credit, and fulfillment issues. Manage high-volume transaction queues while meeting service expectations and response timelines. Required Qualifications Experience Previous experience in Customer Service, Sales Support, Order Management, or related functions. Experience working within ERP and/or CRM systems (such as NetSuite, Salesforce, SAP, or similar platforms). Experience processing customer transactions and sales orders. Strong attention to detail and data accuracy. Ability to work independently with minimal supervision. Excellent verbal and written communication skills. Ability to prioritize work in a fast-paced, high-volume environment. Technical Skills CRM systems ERP systems Order processing Case management Customer service operations Data entry Microsoft Office Suite Must-Have Skills CRM ticket queue management experience. Sales order processing within an ERP system. Case routing and escalation experience. Customer-facing phone support experience. Web chat support experience. Order exception resolution skills. Strong data entry accuracy in high-volume environments. Reliable transportation and ability to work onsite daily. Preferred Qualifications Experience with NetSuite CRM or ERP. ERP conversion, implementation, or migration project experience. E-commerce order processing experience. Experience working with service-level agreements (SLAs). Ideal Candidate The successful candidate will be customer-focused, highly organized, and comfortable working in a rapidly changing environment. They will demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while delivering a positive customer experience. Assignment Details Full-time, onsite role in Reno, NV Approximately 6-8 week contract assignment Immediate start preferred Flexibility may be required during critical system transition periods Apply today if you have experience supporting customers, managing orders, and working in ERP/CRM environments. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.