Clerical Support ll - Onsite

Job Description

Job Description

Clerical Support II - Onsite

Full time; Non-Exempt; 40 hours/week; overtime as required.

Location; Lake Zurich, IL, US

Department: Bankruptcy

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides clerical support to the organization and assigned department(s). Reports to Supervisor/Assistant Manager.

Essential Functions and Duties:

• Open, identify, sort, and distribute incoming mail.
• Review contents of mail, date stamp, sort, and count per department standards.
• Prepare outgoing mail and priority correspondence.
• Maintain departmental files and documents in accordance with organizational procedures and applicable laws and regulations.
• Perform data entry functions as defined by departmental processes and procedures.
• Scan, fax, file, and copy files and documentation.
• Successfully complete annual regulatory compliance training.
• Additional duties as assigned.

Department Specific/Additional Duties:

BK Phone Rep:

• Answer inbound bankruptcy calls according to procedures.
• Process payment by phones payments
• Provide fax, email, and mailing addresses to borrowers, third parties when applicable.
• Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable
• Train and mentor junior staff.

BK Set Up Rep:

• Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable.
• Upload required documents.
• Email firms and internal contacts to validate foreclosure sale.
• Review dockets, action issues.
• Perform data entry functions as defined by departmental processes and procedures.
• Train and mentor junior staff

BK Bill Back Rep:

• File GSE claims timely, confirming fees have been moved.
• Prepare 2130 forms and 2650 forms following through to completion.
• Train and mentor junior staff

Required Qualifications:

• High School diploma or equivalent.
• Basic PC skills, including standard Microsoft applications.
• Effective verbal communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
• Good grammar and proofreading skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects.

Preferred/Other Qualifications:

• Clerical experience in mortgage servicing, banking, or legal environment
  • 2-3 years of clerical experience.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.