Director, Market Operations

Who You Are You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all. Who We Are At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients—to deliver innovative solutions that elevate care, control costs, and support long‑term health. Guided by our core values, we’re creating a value‑driven model that creates lasting benefits for everyone, now and into the future. Your Role As Director, Market Operations, you’re an operator who runs toward complexity, not away from it. You know how to own outcomes, drive performance, and keep internal and external parties aligned even when pulled in opposite directions. You’re energized by solving problems, ambiguous environments, and cross‑functional orchestration. You lead through influence, data, and clarity. This role involves close collaboration with market medical leadership to align clinical and operational objectives, with a strong emphasis on managing partner relationships within the assigned portfolio. The Director will work to resolve operational challenges, drive strategic initiatives, and support growth and performance. A key focus will be on ensuring that market activities align with Honest’s broader goals and your partnerships’ successful growth. The role is primarily remote; however, the ability to attend in‑person meetings and practice visits is required so applicants must be able to travel frequently to and around parts of New York City and Long Island. Primary Functions of the Director, Market Operations Include Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meets activity metrics that align with organizational goals. Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise. Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow. Drive partner, practice and provider performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in your assigned market. Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability. Own the day‑to‑day relationship with the partner, practices and providers to ensure effective collaboration across business areas and with Honest. Tackle operational challenges head‑on using data and insights to develop effective solutions that enhance market performance. Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and position the market for future success. Partner with market clinical leadership and cross‑functional teammates to drive and achieve desired patient outcomes. Manage key meetings with partner leaders and clinicians (including leading meetings, summarizing next steps, dispatching responsibilities, project‑managing takeaways, and presenting results at subsequent meetings). Support network initiatives to ensure optimal access for partners’ attributed patients. Work alongside Finance as the voice of the market in producing targeted financial analyses. Build and manage disciplined project plans and processes with established target goals and timelines to ensure on‑time delivery. Build and evolve playbooks and toolkits based on learnings and needed structuring. Promote HonestHealth within the local market to help the community understand our business model. Perform other related responsibilities as assigned. How You Qualify Bachelor’s degree in healthcare management, business administration, or related field is highly preferred; MBA or MHA is also preferred; 4+ years of healthcare operations or consulting experience will be considered in lieu of a bachelor’s degree. 7+ years of experience in healthcare operations or consulting, with a focus on value‑based care or provider enablement; experience working directly with medical institutions, practices, and providers preferred. Physically located in New York City or willingness to travel to and around the assigned market as often as needed. Strong leadership skills with the ability to motivate and manage high‑performing teams. Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations. Proven track record of successfully managing and scaling operations in a multi‑site or multi‑market environment. Ability to thrive in a fast‑paced dynamic environment and adapt to changing priorities. Firm understanding of care delivery processes, including both front‑office and back‑office operations; thorough appreciation for facility, institution, and service‑based operations preferred (e.g., hospitals, home health, DME). Strong knowledge of health plan administration and medical management services (e.g., billing, claims, customer service, technology, care management, utilization management). Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments. Advanced proficiency in Outlook, Word, Excel, and PowerPoint; prior experience with EHR, CRM, and/or billing systems preferred. Experience manipulating published reports to synthesize and/or illustrate actionable data; prior experience with Tableau, Excel, and/or PowerBI preferred. You have passion for and experience in clinical care delivery operations. You are adept at change and can pivot quickly based on market needs and demands. You can identify needs and think through clinical and operational process improvements. Benefits Base pay range: $162,700.00 – $191,100.00. Eligible for short‑term incentives and a comprehensive benefits package. Equal Opportunity Employer Honest Health is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally‑protected characteristics. #J-18808-Ljbffr