Business Operations Manager

Overview Every person deserves a safe place to sleep and hope for a brighter tomorrow. For young people, homelessness interrupts progress towards adulthood and a future of independence and self-sufficiency. Covenant House Michigan (CHMI) provides youth facing homelessness with shelter, educational and vocational programs. We build a bridge to hope for young people facing homelessness and survivors of trafficking through unconditional love, absolute respect, and relentless support. Covenant House's doors are always open to all young people who need housing and help, regardless of their race, religion, sexual orientation, gender identity or expression. Our trauma-informed services help bridge the gap between potential and progress, and we also advocate for systemic change through public policy, while promoting awareness of critical issues related to youth homelessness. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope. About the Role Reporting to the Chief Philanthropy Officer, you will serve as the operational backbone of the Philanthropy Department, ensuring the integrity of donor data, supporting fundraising strategy, and creating the systems that help advance our mission. This is an opportunity for a highly analytical professional to influence fundraising performance and help deepen donor engagement through data-driven decision making. Essential Duties and Responsibilities: Manage CHMI’s donor database of record, Raiser’s Edge NXT, supporting the work of the Philanthropy Department and Executive Leadership Team. Ensure consistent and accurate importing and exporting of data through regular and timely processes. Evaluate data collection and processing procedures and recommend and implement improvements to current strategy/process. Manage all gift recording, receipting, and acknowledgement processes. Identify opportunities for improvement and refinement to increase donor engagement and stewardship. Manage the online giving platform and giving forms. In partnership with the Director of Development and Communications, provide support for all annual giving and communications activities, including but not limited to generating data sets, data segmentation, analytics, and reports. Build and run regular reports that support the tracking of key performance indicators for the Philanthropy Department. Evaluate all reports annually to ensure consistency and ensure updates are made as needed. Support the prospect management process through the development of processes and procedures that support portfolio management, prospect identification, and tracking. In partnership with the CHMI financial services team, participate in annual audits and ongoing reconciliation activities to ensure accuracy across systems and reports. Manage all database administration and standard operating procedures, including data hygiene, analytics, reporting, queries, forecasting, and the updating of systems as needed to anticipate growth and create efficiencies. Update, draft, and maintain departmental process documentation to support the fundraising success of CHMI. Qualifications Bachelor's degree or equivalent combination of education and experience. Five (5) years of experience in database management, fundraising/development, nonprofit, or related field. Experience with Raiser’s Edge NXT or other Blackbaud CRM strongly preferred. Professional understanding of and passion for development best practices and general operations. Understanding of trends and best practices within data management, annual giving, and development. Positive and collaborative professional philosophy, recognizing that this position is integral to the achievement of the goals and objectives of CHMI. Knowledge, Skills and Abilities MISSION : A deep appreciation for our mission serving youth experiencing homelessness and is enthusiastic about growing our donor base and strengthening our relationships with our donors. COMMUNICATION SKILLS : Ability to communicate clearly, concisely, and professionally both orally and in writing. Strong interpersonal skills are a must. Ability to work successfully with persons from diverse backgrounds. PLANNING AND ORGANIZATION : Ability to manage several projects simultaneously, prioritize, and plan work activities while meeting respective deadlines. Strong organizational and time-management skills required. Demonstrated ability to manage and execute multiple creative projects in various media, often at the same time. Ability to handle multiple tasks simultaneously in a deadline-oriented environment. ANALYTICAL AND PRESENTATION SKILLS : Ability to evaluate, interpret, and present complex information effectively in professionally prepared documents or presentations. Must possess a demonstrated attention to detail to achieve a high degree of accuracy. TECHNICAL SKILLS: Proficient in the use of complex administrative systems software, preferably in a nonprofit environment. Proficient with Microsoft Office suite, especially Word, Excel and Teams. LEARNING AGILITY : Independent and innovative self-starter who displays an ability to learn quickly and easily adapts to changing situations. Experience researching topics to gain Note: This description provides an overview of the main responsibilities of the role. Responsibilities may be updated or modified as needed by the organization. Our Community Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive. Covenant House is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CH is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CH will not tolerate discrimination or harassment based on any of these characteristics and encourage all qualified applicants to apply. If you have a disability or medical condition and need reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at View phone number on click.appcast.io, Monday through Friday, 9 a.m. to 5 p.m. Eastern Time or email us at View email address on click.appcast.io. #J-18808-Ljbffr