Customer-Facing Project Manager

Hyve Company OverviewHyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Job DescriptionJob Description: Customer-Facing Project Manager (Onboarding & Delivery)Full time3 days in office 2 days remoteAt Hyve Solutions, we partner with some of the world’s leading technology companies to deliver scalable infrastructure and operational excellence. We’re looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You’ll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.What You’ll DoOwnthe CustomerExperienceServe as the primary point of contact for customers throughout onboarding and project deliveryBuild trusted relationships and ensure clear communication, alignment, and confidenceLead customer-facing meetings including onboarding, status updates, and executive reviewsProactively manage expectations, risks, and escalationsDrive Project DeliveryDevelop and manage project plans, timelines, and deliverables aligned to customer and business goalsLead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexityCoordinate cross-functional teams to ensure on-time, high-quality deliveryTranslateCustomer Needs into ActionLead discovery sessions to define business, technical, and operational requirementsConvert customer requirements into actionable plans and aligned internal executionEnsure alignment between customer expectations andHyve’scapabilitiesEnsure Readiness & ExecutionValidate that all key inputs are in place, including data, integrations, and operational readinessIdentify and resolve gaps that may impact timelines or delivery qualityLeadGovernance & Decision-MakingManage risks, issues, and dependencies across projectsDrive alignment on priorities, trade-offs, and delivery plansEnsure customer requirements are clearly defined, validated, and feasible before executionSupport Successful Launch & StabilizationLead go-live readiness and transition to operationsSupport post-launch stabilization and ensure customer successImprove & ScaleCapture feedback and lessons learned to improve delivery processesContribute to scalable, repeatable onboarding frameworksWhat You Bring5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)Experiencemanaging customer relationships, including executive stakeholdersExperience with onboarding, implementation, or integration projectsStrong communication, stakeholder management, and problem-solving skillsAbility to manage multiple projects in a fast-paced environmentFamiliarity with Agile, Waterfall, or hybrid delivery approachesPMP or similar certification is a plusWho You AreA customer-first thinker who measures success through customer outcomesA strong communicator who bridges business, technical, and operational teamsHighly organized and execution-focusedComfortable working in dynamic environmentsA proactive problem-solverPassionate about scalable, repeatable processesWillingness to travel domestically and internationally to support project sites may be required as business needsCompensation: The anticipated base salary range for this position is $100,000-125,000annually.Actual compensation will be determined based on experience, skills, qualifications, and business needs.What’s in it for you Benefit Insurance Flexible Spending Account (FSA) Health Savings Account (HSA) Mental Health Care 401K with match Paid Holidays, Vacation & Sick Days Tuition Reimbursement Perks at WorkLEAP Program MyFlexPayWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.SummaryLocation: Fremont, CAType: Full time