Assistant Store Manager

Assistant Store ManagerAce is the place for your retail management career! We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ourselves on meeting the variety of needs in our local communities.Assistant ManagerAs an Assistant Manager, leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.Essential Job FunctionsDemonstrate helpful customer service, by greeting and assisting customers on the sales floorManaging and maintaining inventory and operating procedures.Promoting salesEnsuring all customers are receiving high levels of customer service consistent with the Ace helpful brand.Training, and monitoring employee progress based upon company standards and policy thereby creating a culture based on service.Willingness and capability to do any task required to maintain the business.Open and close the storeWork every other weekendKnowledge of overall store policies, procedures and goalsOversee the tasks assigned and delegated to the various store team membersSupervise in store personnel to insure optimum performance and amazing customer serviceGeneral housekeeping and be able keep the store in a safe condition for Team members and Customers.Participate and sometimes lead the store meetingsOversee and conduct inventory ordering, receiving, and store product placementAchieve sales and productivity goals as established by the General Manager including keeping gross margin at acceptable levelsMaintain a safe working condition of store equipment and fixturesEnsure that end-caps, cross merchandising and feature displays are properly merchandised and maintainedResolve customer claims and complaints in a manner that is timely, courteous and discreetAuthorize refunds in a manner that is consistent with company policyWork with the processing of hot sheets and price adjustments ensuring store bin tagging completed in a timely mannerAttend and assist with mandatory store meetingsThe ability to lift 50 pounds consistently, and to stand and walk for up to 9 hours during shift are required.Qualifications2 years' retail sales and management experienceStrong background in customer service and leadershipHardware background helpful but will train the right candidateExcellent interpersonal, communication and follow through skillsRetail Management: 2 years (Preferred)Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.At Horn's Ace Hardware you have the opportunity to grow with the company in a fun and active work environment.Click through and start your journey with us now!