Lead Monitor

The Lead Shelter Monitor is responsible for overseeing the daily operations of the shelter’s assigned shift, ensuring the safety, security, and well-being of shelter guests.

The position provides operational leadership, coordinates staff assignments and schedules, maintains shelter supplies, and supports efficient and effective service delivery within Providence Foundation of San Francisco (PFSF).

Responsibilities include providing operational direction to staff, supporting staff training, implementing established security protocols, managing guest check-ins, and preparing and submitting reports to management.

The Lead Shelter Monitor exercises sound judgment in addressing daily operational matters and ensures that shelter activities are conducted efficiently, safely, and in accordance with established organizational policies and procedures.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Leadership and Shift Coordination

• Provide operational leadership and direction to shelter staff during assigned shifts, including in the absence of a Shelter Supervisor.
• Coordinate staff assignments and ensure appropriate coverage of designated areas, including the Front Desk, Roamer, Front Entrance, and Community Room.
• Monitor staff punctuality, uniform requirements, and adherence to established shelter standards.
• Ensure staff complete assigned tasks and maintain professionalism throughout their shifts.
• Monitor staff schedules and coordinate meal and rest breaks in accordance with established procedures.
• Respond to staffing issues, including coordinating coverage for call-offs and ensuring assigned posts are appropriately staffed.
• Support staff training and reinforce established operational procedures.
• Maintain a safe and supportive environment for shelter guests.

Shelter Operations

• Oversee daily shelter operations to ensure established procedures are followed.
• Manage guest check-ins and visitor protocols, ensuring required information is accurately recorded.
• Oversee food service operations, including meal preparation and distribution, proper hygiene, and food safety standards.
• Ensure assigned shelter areas are cleaned and prepared for incoming shifts.
• Maintain a clean and orderly shelter environment through regular floor and perimeter checks.
• Conduct wellness checks and emergency exit inspections to support guest safety.
• Monitor cleanliness in communal areas, including the Community Room, and coordinate sweeping, mopping, and preparation for the next shift.

Security and Safety Protocols

• Implement and monitor established shelter security procedures, including perimeter monitoring, vehicle entry procedures, and facility security.
• Respond promptly to security incidents in accordance with established organizational procedures.
• Report security concerns and significant incidents to management as appropriate.
• Ensure shelter guests follow established rules and procedures.
• Use appropriate de-escalation techniques when addressing challenging situations, consistent with established safety procedures.
• Follow applicable workplace safety and emergency response procedures.

Guest and Customer Service

• Serve as a primary point of contact for shelter guests and visitors.
• Provide a welcoming, professional, and respectful environment.
• Manage guest check-ins and maintain accurate guest information and records.
• Address guest questions, concerns, and service needs in accordance with established procedures.
• Ensure guest interactions are handled with professionalism, care, and respect.

Supply and Inventory Management

• Monitor and maintain inventory levels of shelter supplies, including cleaning products, mats, blankets, food, and other necessary materials.
• Coordinate supply orders to ensure the shelter remains adequately stocked for regular and emergency operations.
• Coordinate laundry services, including exchanges with Purple Tie, to ensure clean linens are available for guests.

Reporting and Documentation

• Collect, review, and submit daily and weekly reports concerning shelter operations, guest numbers, incidents, grievances, and inventory levels.
• Ensure required documentation is completed accurately and submitted with appropriate signatures.
• Maintain employee call-off and no-call/no-show records and communicate staffing concerns to management.
• Review daily reports for accuracy and completeness before submission.
• Document and communicate significant incidents and operational concerns in a timely manner.Coordinate shift activities to ensure assigned tasks are completed and shelter operations run efficiently.
• Manage the distribution of mail and maintain appropriate tracking records.
• Review daily shift reports for accuracy before submitting them to management.
• Ensure staff receive scheduled meal and rest breaks in accordance with established procedures.
• Debrief incoming shift personnel and communicate relevant operational information to support smooth transitions between shifts.

Additional Responsibilities

• Support meal distribution and ensure dining areas are cleaned and prepared after meals.
• Maintain cleanliness in communal areas and assist with preparing assigned areas for incoming shifts.
• Attend Project Homeless Connect and Family Shelter meetings as required.
• Report critical incidents, including security breaches, guest complaints, and supply shortages, to management and respond in accordance with established procedures.
• Perform other related duties as assigned, consistent with the position’s existing responsibilities and operational needs.

QUALIFICATIONS

Required Qualifications

• Demonstrated leadership and decision-making experience in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work independently and exercise sound judgment under pressure.

Preferred Qualifications

• Experience in shelter operations or social services.
• Bilingual proficiency in English and Spanish preferred, but not required.

WORK SCHEDULE AND CONDITIONS

This is a full-time, non-exempt position.

The shelter operates 24 hours a day, seven days a week. The position requires flexibility to support shelter operations as necessary, consistent with established scheduling practices.

Employees are expected to follow organizational timekeeping procedures and applicable meal and rest period requirements.

EQUAL EMPLOYMENT OPPORTUNITY

Providence Foundation of San Francisco is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees.

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities in accordance with applicable law.

FAIR CHANCE EMPLOYMENT

Pursuant to the San Francisco Fair Chance Ordinance, Providence Foundation of San Francisco will consider for employment qualified applicants with arrest and conviction records in accordance with applicable law.