Sr Manager, Cloud & Platform Engineering

Overview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre‑qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com. Responsibilities Summary: The Senior Manager, Cloud & Platform Engineering leads teams responsible for designing, building, and operating cloud infrastructure and internal platforms that power mission‑critical services at scale. This role is accountable for cloud foundations, platform reliability and resiliency, automation, and recoverability by design, while ensuring a strong partnership with other cross‑functional teams to deliver results. This is a technical leadership role requiring deep experience in cloud and platform engineering, combined with strong people leadership, execution discipline, and the ability to translate business needs into scalable engineering solutions. Key Responsibilities Lead and develop Cloud Engineers and Platform Engineers, fostering a culture of accountability, ownership, and continuous improvement. Own the technical vision and roadmap for cloud foundations and internal platforms. Establish cloud standards, architectural patterns, and governance frameworks across the organization. Define and evolve AWS infrastructure – networking, compute, storage, IAM, security, and resiliency. Ensure all cloud and platform services are reliable and resilient by design, not by operational heroics. Drive adoption of multi‑AZ and multi‑region resilience patterns where required. Plan and lead large infrastructure projects in collaboration with Engineering, Corporate IT, GRC, and Security teams, and partner with peer leaders across Product and Engineering to deliver end‑to‑end outcomes Partner with Security and GRC teams to meet security standards, end‑of‑life and vulnerability remediations, audit and compliance (e.g., PCI, SOX controls), data protection and recovery expectations. Champion automation‑first and infrastructure‑as‑code practices. Manage cloud budgets, forecast usage, and drive cost optimization initiatives. Recommend software improvements to achieve higher availability, scalability, and efficiency. Manage on‑call rotations and be on the escalation path of the on‑call rotation to respond to incidents. May include other duties as assigned. Qualifications Required Skills Deep hands‑on knowledge of AWS at an architectural level. Excellent problem solving, analytical, and decision‑making skills Proven people‑management experience leading cloud or platform engineering teams. Experience managing direct reports remotely. Experience leading large‑scale cloud migrations or platform transformations. Experience managing complex projects. Proven experience building internal platforms or shared engineering services at scale. Deep understanding of Linux environments, networking, and cloud architecture fundamentals. Experience with DevOps/SRE methodologies & tools Experience in performance engineering and capacity planning Experience with software development and testing processes in an agile environment Experience with Kubernetes, Helm‑charts, Gitlab, Elasticsearch, Confluent Kafka. Ability to collaborate cross‑functionally and drive results Ability to navigate ambiguity and drive alignment across competing priorities. Familiar with secure development processes across the full SDLC, including secrets management, vulnerability scanning, and CVE remediation. Familiar with GRC review, PCI audit and SOC2 compliance processes. Able to manage multiple priority projects at the same time. Solid understanding of cloud and platform engineering, IaC, CI/CD pipelines, observability, reliability and resilience patterns. Strong communication skills with the ability to engage both technical and executive audiences (verbal and written). Able to go deep technically when needed, while operating primarily at the systems and strategy level. Demonstrated ability to use data to make informed decisions about priorities and measure the cost of problems and the impact of solutions. Demonstrated ability to build solutions to automate monitoring systems to ensure the highest level of uptime for production systems. Experience managing cloud costs, budgets, and optimization initiatives. Preferred Skills AWS Terraform Confluent Kafka GitLab Kubernetes Docker Good working knowledge of Istio service mesh Good working knowledge of Akamai Understanding of Kubernetes and networking in a microservice architecture Agile development certification Physical Role Requirements Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods while using office equipment such as computers and phones. Repetitive motions using hands and digits such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Minimum Education, Licensure and Professional Certification requirements Bachelor’s degree required in Computer Science, Engineering, or related field. AWS certifications are preferred Minimum Experience required 6+ years of experience required in platform, cloud, infrastructure, DevOps or SRE roles. 5+ years of people leadership experience managing engineering teams Travel Up to 20% Other/State Specific This role pays between $165k to $205k, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. #J-18808-Ljbffr