Guest Service Associate

The Hotel Portsmouth Portsmouth, NH 03801, USA Description This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Compensation: $18-$20 per hour (based on experience) Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette. Accountable for assigned cash drawer(s) and cash balances (make correct change). Answer and transfer calls in a timely (preferably 3 rings) and courteous fashion. Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc. Monitor reservations email account; reply to email correspondence in a timely, courteous, and professional manner; process email requests/reservations accordingly. Understand how to check room availability and housekeeping/maintenance status, ensure no overbooking, and that guests are provided an inspected room. Maintain full knowledge of all room types, features, locations, rates. Verify accuracy of information in property management system by entering data correctly and checking daily arrivals. Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints. Communicate effectively with all departments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr